Patient Safety & Quality Overview

Quality and safety are engrained in the Hartford HealthCare culture - who we are and what we do.

To us, quality means living by our core values; doing the caring, safe, excellent and right thing for each and every patient and family member who sets foot in one of our sites. The Quality & Safety teams at Hartford HealthCare monitor, measure and assess patient care and develop and coordinate improvement systems to achieve reliable, safe, high-quality, and cost-effective care.


Quality of care is “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.” – Institute of Medicine. Hartford HealthCare is committed to providing the safest, highest quality and most satisfying care possible; committed to being most trusted for personalized, coordinated care. When you choose Hartford HealthCare, you can feel confident that our teams are working to ensure you receive the highest quality, most efficient care in the safest possible manner. We follow strict quality and safety practices throughout our continuum of care, monitoring our compliance with these practices and continuously seeking ways to improve. We pledge to do our best each and every day to provide the safest, high-quality care for the patients who put their trust in us.

Collectively, this work provides direction and lends itself to a culture characterized by a shared sense of purpose, strong leadership for improvement, high reliability, accountability, continuous learning, communication, transparency, and a culture dedicated to providing the safest, most high-quality care.

We do the safe thing.