We are committed to providing deaf, hearing impaired and non-English speaking patients and their families interpretation services.
This policy will allow healthcare providers access to interpretation services to support patients and their families in understanding and being understood during their hospitalization. This is accomplished by utilizing outside agencies, employee interpreters and the Language Line which provides access to phone translation 24 hours a day, seven days a week including holidays. Contact your nurse to arrange for an interpreter. Deaf or hearing-impaired patients have the right to an interpreter, and to assistive listening devices such as TTY, amplified phones and closed-caption television. Your nurse will assist you in obtaining an interpreter and assistive listening devices.