MyChart Support for Android Phone & Tablet

Quick Links:


Installing MyChart on Android Phone or Tablet
Installing Zoom on Android Phone or Tablet
Android System Requirements
Testing Zoom on the Android Phone or Tablet
Video and Audio Support

Installing MyChart to Android Phone or Tablet

Downloading MyChart onto an Apple or Android device
This video will demonstrate how to download the MyChart application onto your Apple or Android device.

1. Install MyChart  by going to the Google Play Store 

  • a. Once in the Google Play Store type “MyChart” into the search bar. Click the install button for MyChart . This is a free app – you won’t be charged.

2. Make sure you always have the latest version of MyChart downloaded onto your device. To turn on automatic app updates on your device please follow the instructions below.

  • a. Open the Google Play Store
  • b. Click on the hamburger icon in the upper left-hand corner to bring up the menu.
  • c. Click on Settings
  • d. Click on Auto-update apps
  • e. Choose one of the two auto-update choices.

3. Give MyChart access to the camera and microphone for video visits to work.

1. Locate and press Settings

2. Locate and press Apps or Application Mgr.

3. Locate and press MyChart

4. Locate and press Permissions

5. Enable permission to camera, microphone, and phone

Installing Zoom on Android Phone or Tablet

As soon as possible please download ZOOM to all devices you plan to use for your virtual visits.

This video will demonstrate how to download the Zoom application onto your Apple or Android device and make settings changes for proper function of the microphone.

1. Install the app ZOOM  by going to the Google Play Store 

  • a. Once in the Google Play store type “Zoom” into the search bar. Click the Install button for Zoom Cloud Meetings. This is a free app – you won’t be charged. When the install is finished click the Open button to open Zoom.

  • b. You need to set the app to have your microphone on when you start your visit. Click on the Settings icon  in the upper left-hand corner of the screen and then click on Meetings. The first item will be “Auto-Connect to Audio” – click on this and then click on “Use Internet.” Click the back arrow in the upper left hand corner to save this change. You will not need to start Zoom again for your visit – it will automatically be started when you initiate your visit from the MyChart app.
  • c. Proceed below to test Zoom on your device – Testing Zoom on Android phone or tablet.

2. Allow Zoom access to camera, phone, and microphone under permissions

1. Locate and press Settings

2. Locate and press Apps or Application Mgr.

3. Locate and press Zoom

4. Locate and press Permissions

Enable permission to camera, microphone, and phone

Android System Requirements

The operating system version on your Android device must be 4.0 or greater. If you are unsure of this please follow the directions below to determine what version you have on your device. If your version is not 4.0 or greater you will need to upgrade your device to a more recent version of the operating system or use another device for your video visit.

1. Locate and press Settings

2. Scroll down, locate and press About phone

3. Locate and press Software information

4. Locate Android Version. This must be > 4.0

Smart Phone or Tablet

Testing Zoom on Your Device

This video will demonstrate how to test the Zoom application on your Apple or Android device to make sure the microphone and camera function normally.

  1. On your device, go to the Internet (using a web browser such as Safari  or Google Chrome  ) and type https://ZOOM.us/test into the browser address bar.

  2. Click the blue “Join” button. 

  3. Click on “Open” to the question “Open this page in Zoom?”.

  4. Enter a name for your device, if asked, and then select continue.

  5. Click on the blue “Join with Video” button and then click on “Call using Internet Audio”. 

  6. Your live video should appear (you should be looking at yourself!).

  7. Click the “Participants” icon on the bottom of the screen.

  8. Hold the phone or tablet one to two feet from your face to speak. When you talk, you should see the microphone to the right side turn green. 

    If you do not see the microphone move when you speak:
    1. Click Close and look at the microphone in the bottom left hand corner of the screen – if it is red with a line through it  please click on the microphone to unmute and then click on Participants again to test the microphone.
    2. Is there something plugged into the microphone jack of your phone or is Bluetooth on and sending audio to another device such as a car or external speakers? If so please disconnect the other device and try testing again.

      NOTE: if you are talking on a call on the smartphone at the same time you are testing, the microphone will not move. Please hang up from your call and try testing again.
  9. Once the microphone turns green, select the “Close” button on the top left corner of the screen. This returns you to the video image of yourself. 

  10. Select “Leave” in the top right corner of the screen. If you do not see “Leave” just touch the screen once and it should appear. Then select “Leave Meeting”.

  11. You should now be ready for your telehealth visit!

NOTE: you must give ZOOM access to your camera and microphone if you are asked for the video visits to work properly.

Technical Support for:

MyChart Virtual Visits

Virtual Visit Support