MyChart Support for iPhone or iPad

Technical Support

Quick Links:

Installing MyChart on iPhone or iPad
Installing Zoom on iPhone or iPad
iPhone / iPad System Requirements
Testing Zoom on the iPhone or iPad
Audio and Video Support

Installing MyChart to iPhone or iPad

Downloading MyChart onto an Apple or Android device
This video will demonstrate how to download the MyChart application onto your Apple or Android device.

1. Install MyChart by going to the App store

Once in the App store click on the Search icon in the lower right-hand corner of the screen and type in “MyChart” into the search bar under the word Search. Click on the first search item that says MyChart. Scroll down until you see the MyChart icon . Click on the word Get to download the app to your device. You may need to enter in your iTunes password. This is a free app – you won’t be charged.

NOTE: you must give MyChart access to the camera and microphone for video visits to work.

Make sure you always have the latest version of MyChart downloaded onto your device. To turn on automatic app updates on your device please follow the instructions below.

1. Click on the Settings ( ) icon.
2. Click on iTunes & App Store

3. Make sure App Updates (under Automatic Downloads) is toggled on.

Installing ZOOM to iPhone or iPad

As soon as possible please download ZOOM to all devices you plan to use for your virtual visits.

Downloading Zoom onto an Apple or Android device
This video will demonstrate how to download the Zoom application onto your Apple or Android device and make settings changes for proper function of the microphone.

1. Install the app ZOOM by going to the App Store

a. Once in the App store click on the Search icon in the lower right-hand corner of the screen and type in “Zoom” into the search bar under the word Search. Click on the first search item that says Zoom. Scroll down until you see the Zoom icon and “ZOOM Cloud Meetings.” Click on the word Get to download the app to your device. You may need to enter in your iTunes password. This is a free app – you won’t be charged.
b. Click on Open to start the Zoom app. You need to set the app to have your microphone on when you start your visit. Click on the Settings icon in the upper left-hand corner of the screenand then click on Meetings. The first item will be “Auto-Connect to” – click on this and then click on “Use Internet” and then click on “Done” in the upper right-hand corner of the screen. You will not need to start Zoom again for your visit – it will automatically be started when you initiate your visit from the MyChart app.
c. Proceed below to test Zoom on your device – Testing Zoom on iPhone or iPad

2. Allow Zoom access to camera and microphone:

1. Locate and press Settings

2. Locate and press Privacy

3. Locate and press Camera

4. Enable Zoom

5. Navigate back to Privacy

6. Locate and press Microphone

7. Enable Zoom

iPhone or iPad Requirements

The operating system version on your iPhone or iPad must be 9.0 or greater. If you are unsure of this please follow the directions below to determine what version you have on your device. If your version is not 9.0 or greater you will need to upgrade your device to a more recent version of the operating system or use another device for your video visit.

1. Locate and press Settings

2. Locate and press General

3. Locate and press About

4. Locate Version. This must be > version 9.0

Smart Phone or Tablet

Testing Zoom on Your Device

This video will demonstrate how to test the Zoom application on your Apple or Android device to make sure the microphone and camera function normally.

On your device, go to the Internet (using a web browser such as Safari or Google Chrome ) and type https://ZOOM.us/test into the browser address bar.
Click the blue “Join” button.
Click on “Open” to the question “Open this page in Zoom?”.
Enter a name for your device, if asked, and then select continue.
Click on the blue “Join with Video” button and then click on “Call using Internet Audio”.
Your live video should appear (you should be looking at yourself!).
Click the “Participants” icon on the bottom of the screen.
Hold the phone or tablet one to two feet from your face to speak. When you talk, you should see the microphone to the right side turn green.

If you do not see the microphone move when you speak:
1. Click Close and look at the microphone in the bottom left hand corner of the screen – if it is red with a line through it please click on the microphone to unmute and then click on Participants again to test the microphone.
2. Is there something plugged into the microphone jack of your phone or is Bluetooth on and sending audio to another device such as a car or external speakers? If so please disconnect the other device and try testing again.
  
  NOTE: if you are talking on a call on the smartphone at the same time you are testing, the microphone will not move. Please hang up from your call and try testing again.
Once the microphone turns green, select the “Close” button on the top left corner of the screen. This returns you to the video image of yourself.
Select “Leave” in the top right corner of the screen. If you do not see “Leave” just touch the screen once and it should appear. Then select “Leave Meeting”.
You should now be ready for your telehealth visit!