I'm New

Welcome to Hartford HealthCare! Our onboarding website is here to help you navigate your first day with all the information you need to succeed.

Winter weather advisory: If winter weather is forecasted and in-person orientation is canceled, you will be notified via email on the Sunday before New Colleague Orientation with instructions to follow an online orientation schedule. For weather cancellation and other questions call our hotline at 860.696.2001.

Before orientation — Upload your badge photo ASAP

Click the link below to upload a photo for your Hartford HealthCare badge.

Submit your photo at least 1 week before your start date. Doing so helps to ensure your badge will be ready for pickup on your first day.

If you are unable to submit a photo, visit one of our badging office locations before orientation. We can also work with you on your first day to take a photograph.

Upload your badge photo

Before orientation — Save time: Present your identity & work authorization paperwork (I-9)

Every employer is required by federal law to complete an employment eligibility form (also known as an I-9) to verify your identity and your authorization to work in the United States.

This is a two-step process.

  1. The first step is to complete the online section through your onboarding portal after electronically signing your offer letter.
  2. The second step is in-person verification of your identity. This can be completed up to a month before your start date, but not any sooner. This requires you to physically bring proof of your eligibility to work as defined by the list of acceptable documents found here to an HHC HR location or in-person orientation, if applicable.

Please note: This is a requirement for all new and returning colleagues, regardless of the amount of time that has passed from previous employment with HHC.

You have two options to complete the in-person requirement:

Option 1: Before Day 1

Bring your acceptable documents to one of the following locations during designated business hours before orientation. Choose from the list of acceptable documents here.

Hartford Hospital

Tuesdays from 9 AM - 12 Noon
Wednesdays from 1 PM - 3 PM
Please email HartfordHospital.HR@hhchealth.org to make an appointment during other times.

Human Resources
560 Hudson Street, Hartford
ERC entrance
(Park in the Hudson Garage, 500 Hudson St.)

Backus Hospital

Please use https://calendly.com/eastregionhr/i9-verification to arrange an appointment during the following times:

Tuesdays from 9 AM to 11 AM
Wednesdays from 1 to 3 PM

Appointment Only: Human Resources – Main Entrance
326 Washington Street, Norwich

St. Vincent’s Medical Center

Tuesdays from 9 AM to 12 noon
Thursdays from 12 noon to 3 PM

Cancer Center entrance, Level 4, Breast Center
2800 Main Street, Bridgeport

Charlotte Hungerford Hospital

Mondays & Thursdays, 8:30 AM to 12 noon
Please email CHHHumanResources@HHCHealth.org to make an appointment during other times

Human Resources Department
540 Litchfield Street, Torrington
Memorial Building, 1st floor

The Hospital of Central Connecticut

Tuesdays from 1pm to 4pm
Thursdays from 9am to 12pm

To set up an appointment or make inquiries, please email Human Resources Department at CentralRegionHR@hhchealth.org

Human Resources
100 Grand Street, New Britain
Monday - Friday, 8:30am to 4pm
If the door is closed, please knock

Bradley Memorial Hospital

Wednesdays from 12 PM to 2 PM

Please use https://calendly.com/bradley_southington_i9verification/i-9-verification-appointment to arrange an appointment during the following times:

Appointment Only: Sign in at Information (Rear Entrance)
Further directions will be provided after appointment registration
81 Meriden Ave, Southington

Natchaug Hospital

Thursdays from 1 PM to 3 PM*
* Please email HumanResources.BHN@hhchealth.org to schedule an appointment

Human Resources
196 Conantville Rd, Mansfield Center
(Email HumanResources.BHN@hhchealth.org with questions relating to I9)

Option 2: Bring your acceptable documents to Day 1 of orientation

If you are unable to complete your I-9 earlier, colleagues will be on-site at the Oakdale Theater to assist you. Please make sure you bring a current photo ID, along with the accepted documentation found here.

Please be aware that an I-9 for your new position must be completed within 3 business days from the start of your employment to allow you to work. If you do not complete your I-9 within this timeframe, your local HR team will work with you to remain compliant. However, please be aware that delays in submitting documentation may place your employment at risk.

Before you start — Complete all remaining pre-employment requirements

If you have not already, you must complete all pre-employment steps before orientation.

If you do not finish all the steps, you cannot start work. This includes but is not limited to:

  • Online onboarding forms (tax forms, confidentiality agreement, etc.)
  • Medical clearance requirements as determined by occupational health
  • Any other job-specific or entity-specific requirements as shared by your recruiter

As a reminder, if you are no longer able to start employment as originally planned and need to discuss changing your start date, please contact your recruiter.

Orientation — Day 1

Prepare for a fun and exciting first day, where you will be introduced to Hartford HealthCare and the core values we live by.

Don’t forget, you cannot start orientation unless you have completed all of the steps above (except for your I-9, which can be completed at the Oakdale).  

Day 1:

  • 8:00 a.m. – Registration begins.
  • Please arrive between 8:00 a.m. - 8:30 a.m. to register, enjoy refreshments and continental breakfast.
  • 9:00 a.m. – Program begins. Enjoy a fun-filled day: HHC cultural immersion, relationship building, knowledge sharing, food, giveaways, resource fair and more.
  • 3:30 p.m. – Program ends.
  • Attire: Business casual

Day 1 Starts here:

The Toyota Oakdale Theatre
95 S Turnpike Rd, Wallingford, CT 06492
NOTE: Do not enter on Cook Hill Road, this is an exit only.
Toyota Oakdale Theatre | Wallingford, Connecticut

Free Parking in front of the building. Attendants will be on site to direct you.
Oakdale Theatre Parking Map

Not feeling well?

  • If you are not feeling well and are experiencing any of the symptoms listed here, do not attend orientation at the Oakdale Theatre or report to work. Contact your recruiter to review next steps.
  • If you have tested positive for COVID-19 within ten days prior to your start date, please report your positive test here. A Colleague Health nurse will call you to discuss next steps.

What to expect:

  • Masks are encouraged and welcome at orientation! If you would like a mask but do not have one, a mask can be provided.
  • The Oakdale Theatre experience is on one floor with accessible entry and seating
  • Private rooms are available upon request for nursing mothers
  • Lights will be dimmed throughout the day
  • Presentations include multiple speakers using microphones
  • Multiple screens, including a very large screen for presentations, are part of the program
  • Speakers to project sound are stationed around the venue
  • All facilities are ADA accessible. Assistance will be provided when necessary
  • A buffet lunch will be provided. Assistance will be provided when necessary
  • Temperatures may fluctuate throughout the day. Please plan to dress accordingly
  • Pet therapy and security dogs may be on-site during the event
  • For everyone’s safety and security, the Oakdale Theatre’s safety protocol will be followed for orientation. Bags up to 12” x 6” x 12” are allowed on-site and will be searched prior to entry. Bags that are not clear will be subject to additional search.

If you have questions or would like to request an accommodation specific to orientation at the Oakdale Theatre, please contact hhcorientation@hhchealth.org in advance of the scheduled orientation day. Each request will be reviewed in advance to provide support and accommodation as necessary.

What to bring:

  • If you have completed all the above pre-employment requirements, just bring yourself
  • If you have not completed I-9 verification, you must bring accepted documentation found here
  • If you are running late or if any other unforeseen circumstance arise, please contact your recruiter

Orientation — Day 2

Day 2 starts on your home computer, where you will complete 8 hours of learning.

A portion will be facilitated live via Zoom. The remaining will be completed through our learning system (HealthStream) and can be completed at your own pace.

Day 2 starts at 8am with a live facilitated Zoom session:

  • Join meeting - https://hartfordhealthcare.zoom.us/j/5539024544
  • Click “Open Zoom Meetings” in the dialogue box.
  • If you don’t see the dialogue box, click “Launch Meeting”.
  • Once the Zoom meeting launches, enter your first and last name and click “Join” to join the meeting. Click “Join Audio by Computer”. 
  • Preferred audio is computer and microphone. If you do not have computer audio, you can dial in: 1.646.876.9923. Enter 5539024544# when prompted. Mute computer.

Make your Day 2 virtual experience successful from the start:

  • Log on to a computer 10-15 minutes before the start of the class to test your audio and camera.
  • Make sure you are in a safe and quiet environment so you can be in the moment during class.
  • Your audio should start on mute and your camera should be on.
  • Remember that this is a professional online meeting with your new employer. Make sure that your background and your attire are appropriate. We ask that you keep your cameras on throughout the Zoom sessions.
  • Find more Zoom tips

It is important you use a computer and not a mobile device (smartphone, tablet, etc.) to help avoid technical difficulties.

Your online courses, which should be taken in this order, are:
  • HHC Learning Management System Training
  • H3W Leadership Behaviors Attestation
  • High Reliability Organization (HRO) Attestation
  • HHC Required Learning
  • HHC End of Day Wellness Checklist

Need help? Have questions? Find answers fast here >>


Log in to complete this training

Live Zoom

Welcome Back

HHC Safety Starts With Me - Building a High Reliability Organization (HRO)

Online Training

Online Learning
30-minute Lunch and Stretch

Live Zoom

Final check in

Afterwards, you will come back to a live facilitated zoom session at 2:30 p.m. here: https://hartfordhealthcare.zoom.us/j/5539024544

Make sure to pace yourself. Day 2 is designed to take 8 hours to complete. You may find that the courses take a few minutes longer than expected, but we still want to make sure you stop working after your full, 8-hour day.

If you are not done with your courses after 8 hours, don’t worry. Just save your work and stop for the day. When you arrive at work, please let your manager know that you have some assignments to complete from your remote orientation.

Not feeling well?

  • If you are not feeling well and are experiencing any of the symptoms listed here, complete Day 2 if you are able, and contact your manager to discuss next steps.
  • If you have tested positive for COVID-19 after your start date, please report your positive test here. A Colleague Health nurse will call you to discuss next steps. Contact your manager and follow the current HHC guidelines.

Orientation — Day 3 and beyond starts in your new department

Before your first day in your respective department, make sure you have completed all required pre-employment documentation and virtual learnings.

If these steps are complete, then you are ready for your local onboarding!

The following resources can be accessed when you are on-site or when you have your HHC credentials. You will receive this from your hiring manager once you begin work.

You’ll need to do this to get paid and keep your personal information, like your mailing address up to date.

  • Log in and familiarize yourself with HR Express
    HR Express is the place you will go to set up direct deposit, view your paycheck, update your personal and work data and more. Learn to use it now and it will be your best friend forever.

  • Set up direct deposit
    Do this in your first couple days of work so you can get paid fast. You will use HR Express to set up direct deposit during your first couple days at work. Learn more

  • Visit and familiarize yourself with HHC Connect
    This is HHC’s intranet, your one-stop shop to find everything you need to work and support your family.  If HR Express is your BFF, HHC Connect will be like your extended family! HHC Connect

You will be able to do all of this and more right from your mobile device once you have been given system access and learned to use two-factor authentication.

Everything you need to know to get paid

Not feeling well?

  • If you are not feeling well and are experiencing any of the symptoms listed here, contact your manager to review next steps.
  • If you have tested positive for COVID-19 after your start date, please report your positive test here. A Colleague Health nurse will call you to discuss next steps. Contact your manager and follow the current HHC guidelines.

Continuing Education Credits — Get credit for your orientation time

Hartford HealthCare is happy to support your Continuing Education (CE) needs through the CE Team in Academic Affairs.

We are accredited by Joint Accreditation for Interprofessional Continuing EducationTM. Currently, we are able to provide accredited education for physicians, nurses, social workers, pharmacists, and psychologists, dependent on the specific credit the planners requested. All other participants receive a certificate of completion towards professional licenses and certifications.

Which New Colleague Orientation (NCO) Classes are Eligible for CE Credit?

Classes in NCO that are eligible for CE credit include the following, for a total of 6.75 hours:

  • Well-Being
  • Advancing Equity and Cultivating Belonging
  • Safety and Your Role
  • High Reliability Organization (HRO)
  • H3W Leadership Behaviors
  • HHC Required Learning
  • Human Experience Behaviors

Claim Continuing Education Credit for NCO

HHC uses an online website called CloudCME to manage all CE credit. If you would like Continuing Education hours for attending New Colleague Orientation, please follow the steps below:

  • AFTER you receive your HHC Network Credentials and email address
  • WITHIN 28 days of New Colleague Orientation

1. Log in to our website at https://hhchealth.cloud-cme.com using your HHC Network Credentials (the username and password you use to log in to Epic, Outlook, or Kronos)

  • Do NOT create an account using your personal email as this will create multiple issues in locating your credits later on
  • This is best done using a device other than your cell phone
  • CloudCME works best with Google Chrome

2. Complete the following fields in your CloudCME profile

  • First Name
  • Last Name
  • Degree
  • Professional Designation (choose ONE only)
  • First name on badge (only your first name)
  • Mobile Phone Number
  • HHC Location
  • Medical Specialty (you can enter more than 1, such as Nursing and Oncology)
  • Department

3. Save your profile

4. Text your HHC email address to the CloudCME Attendance Line at 844.962.4001 to confirm your account and mobile phone are paired

  • PRO TIP: Save this number as a favorite, as you will use it to record your attendance at any CE activity across HHC

5. Complete the evaluation for CE credits or scan the QR Code

  • Make sure you have completed Steps 1-4 first
  • You must complete this evaluation if you would like CE credits

Where Do I Find the Continuing Education home page?

Learn More About Continuing Education at HHC

Learn more — Optional resources to help you hit the ground running!

Learn more about HHC’s benefits

Hartford HealthCare offers a comprehensive benefits program to meet your needs. Some benefits you will need to enroll in, while others are provided automatically at no cost to you. You are eligible for benefits if the standard hours for your position are 24 hours or more. This allows you to enroll in medical, dental, vision and other insurance coverage. There are also benefits available to all colleagues, regardless of your standard hours. These include a 401k retirement account and our Colleague Assistance Program (which provides free counseling and other emotional support).

You can learn more about your benefits by completing the course, “Introduction to Hartford HealthCare Benefits” in HealthStream. This will help you select the right plans for you and your family. Please take this course no later than one week after your start date

Other resources to help you learn about our benefits are the HHC Benefits Guide, and the brochure Understanding Hartford HealthCare’s Medical Plans.

Important: If you want benefits in this calendar year, you must enroll within 31 days of your start date. Benefits become effective on the first day of the month following your start date. If you miss this deadline, the next time you can enroll is during open enrollment for the following year, unless you have a life event such as marriage or loss of coverage elsewhere.

Test your knowledge with an expanded version of yesterday’s Benefitz.

We heard a lot about H3W Leadership Behaviors

Want to learn more? Listen to our H3W Leadership Behaviors podcast:

Episode 1 with Talent Development Consultant Rhonda Papallo (16:37 minutes)

Episode 2 with Senior Vice President of the Hartford HealthCare Community Network Eric Smullen (14:53 minutes)

Episode 3 with Vice President of Health Equity for Hartford HealthCare Sarah Lewis (15:00 minutes)

Podcast QR Codes:

Episode 1

Episode 1

Episode 2

Episode 2

Episode 3

Episode 3