List of Charges
Frequently Asked Questions

Price Transparency FAQs

Q: What’s happening?

A: As part of a price transparency initiative, a new law requires hospitals to post a list of charges for procedures and services on their public websites.

Q: What does the list of charges show?

A: Charges are listed for each Hartford HealthCare hospital. Because we must provide all charges from a long list known as the “chargemaster,” patients may need help understanding charges for procedures or services being considered. Each entry will look similar to this example:

Charges (example)

Q: Are these the actual prices I will pay?

A: No. Charges are not prices or costs. The amounts listed do not show the out-of-pocket cost for any patient. Hospitals are required to list charges as the starting point for all bills.

Q: What portion of the charges can I expect to pay?

A: Insurance companies and payors such as Medicare, Medicaid, workers’ compensation, and insurance companies do not pay charges. They pay a set price that has been determined in advance. Every insurance company pays the hospital differently based on their contract. Patients only pay the out-of-pocket amounts set by their insurance company.

Q: Can I use this charge information to compare prices?

A: No. Charge information by itself is not useful for comparing the amount that may be owed across hospitals. Discounts and fee schedules are used to determine how much private insurance companies pay — and these may vary from hospital to hospital.

Q: Do the lists include all charges for a service?

A: The charges posted on the website are for hospital services only. Patients may receive separate bills for services including the following, for example:

  • Anesthesiologists
  • Cardiologists
  • ER physicians
  • Hospitalists
  • Pathologists
  • Physician services
  • Radiologists

Q: Can I get an estimate that shows my portion of the cost?

A: Hartford HealthCare has financial counselors who can help. Please contact call 860.696.6010, option 3. Please be prepared to provide the CPT or DRG code for the procedure. Your doctor’s office can provide these codes to you. You can also contact us via email.

Q: What assistance is available if I need help paying my medical bill?

A: Hartford Healthcare offers financial assistance and payment plans to assist patients with their medical bills. Please contact our financial counselors at 860.696.6010, option 3. Learn more about our financial assistance policy.

Q: How frequently are these lists updated?

A: The lists must be updated annually.