Requirements for Use

  1. Your device must be password protection with a minimum of four characters.

  2. You WILL NOT screenshot Protected Health Information (PHI).

    • This is a direct violation of Epic usage agreement.
    • These activities are logged and will result in access termination to Haiku/Canto.

  3. Your device must be on the listed operating system version and app version based on your device type defined below.  Need help upgrading your Haiku app? Check out this How To

  4. Unsure if the Epic mobile apps are right for you? Open this Tip Sheet for application guidance

Installing Haiku on iPhone or Canto on iPad

Step 1. Download Haiku or Canto from the App Store. Use the links below.

Haiku for iPhone
  (iPhone iOS version 16.0 or greater)

Canto for iPad
  (iPad iOS version 16.0 or greater)

Step 2. Accept the License Agreement


Step 3. Configure the app on your phone

The instructions below will work from your mobile device only (not your desktop computer). This will help preconfigure the Haiku/Canto applications.

Configure Haiku on iPhone

Configure Canto on iPad

Step 4. Connect and Login.

  • While at Hartford HealthCare locations: Connect to the “HHC-Public” WiFi network. (3G/4G/LTE, etc. will also work, but coverage may vary by carrier and location.)

  • Off campus: Use your device’s cellular carrier service (3G/4G/LTE, etc.) or any secure WiFi connection.

Step 5: Login using your Epic Username/Password

Haiku Login

Step 6. If this is a new device, on the initial login the following message will appear:

Step 7: An email will be sent automatically to the Haiku/Canto Administrators.

It can take up to 3 business days for your device to be activated.  Once the device has been activated a “Staff Message” will be sent to your In Basket in Epic.

Haiku activation

Installing Haiku on Android devices

Step 1. Download the app from Google Play. Use the link below.

Haiku for Android
  (Android 8.0 or greater)

Step 2. Configure the app on your phone

The instructions below will work from your mobile device only (not your desktop computer). This will help preconfigure the Haiku app.

Configure Haiku on Android

Step 3. Connect and Login.

  • While at Hartford HealthCare locations: Connect to the “HHC-Public” WiFi network. (3G/4G/LTE, etc. will also work, but coverage may vary by carrier and location.)

  • Off campus: Use your device’s cellular carrier service (3G/4G/LTE, etc.) or any secure WiFi connection.

Step 4: Login using your Epic username/password

Haiku Login

Step 5: If this is a new device, on the initial login the following message will appear:

Step 6. An email will be sent automatically to the Haiku/Canto Administrators.

It can take up to 3 business days for your device to be activated.  Once the device has been activated a “Staff Message” will be sent to your In Basket in Epic.

Haiku activation

Installing OnBase Mobile Healthcare

Step 1. Download the App from the App Store. Use the link below:

OnBase for iPhone/iPad
  (iOS version 8.0 or greater)
  (Android is currently not supported)

You can also search the App Store for "OnBase Mobile Healthcare". Within the search results, tap the selection shown below. Do not select a version of the app with a number following the name of the app.

OnBase - select correct version!

Select ‘Get’ next to the OnBase Mobile Healthcare app (as seen below). Do not select a version of the app with a number following the name of the app.

OnBase - select correct version!

Step 2: When the download has finished, select ‘Open’.


Step 3: The app will prompt you for the server address.

This will need to be entered only on first use. Enter the following server address then select ‘Next’.

onbaseclinicalsec.hhchealth.org/mobilebroker

Step 4: The device will try to connect to the server.

If successful, the message below will be displayed.

OnBase Setup Complete
If the there is an error connecting to the server, please check the address that was typed in and make any necessary corrections.

Support

If you are having issues using Haiku/Canto/OnBase (ex: I can’t find my patient).

  • Call the Epic Helpdesk 860.972.3742 (EPIC)

  • Or enter your own Haiku/Canto ticket using the "Clinical Mobility Issue" button under Submit a Help Ticket using the HHC ITS Help button on any HHC workstation

Receiving an error message at login, need to change organization/configuration within the app, or have questions?

  • Select this Tip Sheet to help troubleshoot and remediate common issues/questions 
  • This Tip Sheet can also be found on your Learning Home Dashboard

WiFi or Cellular Connection questions or needs?

  • While at Hartford HealthCare locations, Connect to the “HHC-Public” WiFi network. (3G/4G/5G/LTE, etc. will also work, but coverage may vary by carrier and location)
  • Off campus: Use your device’s cellular carrier service (3G/4G/5G/LTE, etc.) or any secure WiFi connection

Issues downloading the app?

  • Contact Apple support or Android support.

Issues with your device?

  • Contact your device vendor.