Visitor Safety

Thank you for entrusting Hartford HealthCare with the care of your loved one — especially as we confront the COVID-19 pandemic.
 

Visitors must wear masks

Safety Guidelines — when is visiting allowed?

Our first priority is the health and safety of our patients, guests, colleagues and community. The following guidelines help us protect people and ensure a safe environment.

Each patient may have one visitor per day during normal visiting hours - this applies to all Hartford HealthCare hospitals. Exceptions will be made for patients with disabilities, in Labor and Delivery areas and in certain other circumstances, such as compassionate visitation at end-of-life.

Hartford HealthCare does not deny, restrict, or otherwise limit visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

Visitor safety guidelines vary by location:

As we respond to the coronavirus, our hospitals and healthcare facilities consider the following factors before deciding on any visitor policies:

Prevalence: The degree to which the coronavirus in present in or near a community where a facility is located. This changes and may be different for each location and region.

Distancing: Our ability to ensure that guests, using proper precautions such as face masks and hand sanitizing, are able to be spaced far enough apart to ensure appropriate physical distancing (at least 6 feet apart). Some waiting areas and public spaces are not large enough to make safe distancing possible.

Hospitalizations: The number of patients in the hospital who have tested positive for the COVID-19 virus.

General visitor safety guidelines for when and where visiting is allowed

  • For all Hartford HealthCare hospitals, each patient may have one visitor per day during normal visiting hours. Exceptions will be made for patients with disabilities, in Labor and Delivery areas and in certain other circumstances, such as compassionate visitation at end-of-life.
  • You’ll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients and colleagues safe. If you are sick, please call your doctor.
  • You will need to wear a facemask at all times when in the hospital. Please try to bring your own facemask; but if you don’t have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available.
  • Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs. Learn more.
  • If you would like to leave personal items for a patient, please read this information.

Support persons:

  • Parents of a minor child and a support person for a patient with a disability. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs. Support person(s) must have no symptoms and screen negative daily for COVID-19. Support persons are not considered “visitors”.
  • Such designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay in such Facility, provided proper precautions are taken to contain the spread of infection.
  • When the period of time any such patient with disabilities will remain longer than one day, such patient or his or her family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arrival. Staff should ensure that the patient or his or her family or caregiver fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person.

Visitor information by location

 

Backus Hospital

VISITORS

  • General visiting hours: 2pm to 6pm daily

The following restrictions will be followed by area:

  • Inpatient Hospital: One visitor per patient during visiting hours. If you are visiting a patient on an inpatient unit, you will be required to enter through the Main Entrance. Please use Parking Lot 1 and enter the Main Entrance of the hospital.
  • COVID positive patients or patients under suspicion for COVID diagnosis: One visitor with appropriate personal protective equipment per patient.
  • Pre-op/post-anesthesia care unit (PACU) areas: One visitor per patient. Please use the Emergency Department Entrance.
  • Outpatient Ambulatory Services: One visitor per patient. During the patient’s procedure, you will be asked to wait off campus and called when the procedure is completed. Please use the Emergency Department Entrance.
  • Labor & Delivery: Two support persons permitted for delivery. After delivery, one support person permitted 24/7. Please use the Emergency Department Entrance.
  • Emergency Department: One visitor can remain with the patient throughout their Emergency Department visit. 
  • No visitors under 16 years of age.

**Exceptions may be made at the discretion of hospital leadership.

Support persons:

Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs. When the period of time of any such patient with disabilities will remain in the hospital longer than one day, such patient or his/her family or caregiver may designate up to two support people, provided only one support person may be present at a time. 

See information about Labor & Delivery/Maternity

What may I expect when visiting?

  • When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
  • You will need to wear a facemask at all times when in the hospital.
  • Please try to bring your own facemask; but if you don't have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands frequently; hand sanitizing stations and hand-wash are available.
  • During your visit, for your safety, the clinical team may ask you to step out of the room or return later in the day while certain procedures are being performed. We ask that you respect this request.

ENTRANCES

OPEN: Main Entrance, 6am-8pm (from 8:00pm through 6:00am, use the Emergency Entrance to enter the hospital)
OPEN: Emergency Department is open 24/7 to patients.
CLOSED: All other entrances

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Charlotte Hungerford Hospital

VISITORS

General visiting hours (Main Campus):

  • Inpatient Floors 4,5,6 and ICU - 12 pm to 8 pm daily
  • Labor & Delivery - One designated support person is allowed. (COVID POSITIVE PATIENT: One designated asymptomatic support person is allowed. They must remain in the room and wear hospital-issued personal protective equipment. If support person becomes symptomatic, they will be asked to leave.)
  • Postpartum - One designated support person is allowed. (COVID POSITIVE PATIENT: One designated asymptomatic support person is allowed. They must remain in the room and wear hospital-issued personal protective equipment. If support person becomes symptomatic, they will be asked to leave.)
  • See information about Labor & Delivery/Maternity

Visitors not allowed:

  • No visitors under 16 years of age.
  • Visitors are currently NOT allowed in the 7th floor Behavioral Health Unit (limited clinical exceptions may be made per the medical provider).

Note the following restrictions:

  • Each patient may have one visitor per day during normal visiting hours.
  • When visiting COVID-19 positive patients, one visitor is allowed at one time at discretion of clinical team on Inpatient Floors, ICU, and for scheduled surgeries requiring a stay. Special exceptions for COVID-19 positive patients may be made at the discretion of clinical leadership
  • Patients with disabilities who receive care may also have a designated support person present with them to support their disability needs.
  • One escort may accompany a patient for surgical/procedural, laboratory and blood drawing, radiology services and outpatient physician office visits to the Hospital Building.
  • Visitors/escorts must wear facemasks and pass a screening for symptoms.
  • If you are sick, please do not visit, and call your doctor.

ENTRANCES

Entering the Hospital (Main Campus)

  • All visitors are asked to enter the Hospital through the main front entrance daily Noon-8pm.

Winsted Emergency Department

  • 80 South Main Street, Winsted, Open daily 9am to 9 pm.

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Hartford Hospital

VISITORS

  • General Visiting Hours: Noon-8 pm, daily.
  • No visitors under 16.
  • Emergency Department: 1 visitor allowed, based on accommodations.
  • Main hospital:
    • 1 visitor per day for all patients. Daily visit should be brief.
    • 1 visitor per day for COVID positive patients or patients under suspicion for COVID diagnosis with appropriate personal protective equipment. Daily visit should be for 30 minutes or less.

The following restrictions will be followed by area:

  • Labor & Delivery/Maternity: Download the Maternity visitation guidelines.
  • Inpatient Hospital: Visiting hours are 12 Noon - 8 pm, 1 visitor per patient per day.
  • Outpatient Ambulatory Services: One visitor/escort may wait in appropriate lounge, if space permits. Please check with your hospital team for individualized instructions.
  • Outpatient Services: One visitor/escort may wait in appropriate lounge, if space permits. Please check with your hospital team for individualized instructions.
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors.

Coronavirus (COVID-19) Hartford Hospital Maternity Update

See more information about Labor & Delivery/Maternity

Download the Visitation Policy

*Exceptions may be made at the discretion of hospital leadership.

Additional Restrictions/Information:

  • All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
  • All Visitors will be required to provide proof of a valid government issued ID to enter.
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.
  • End of Life or Comfort Measures: Personalized care plans can be created with the clinical and support teams regardless of COVID status.

ENTRANCES

CLOSED: Access to the hospital through the Cancer Center is closed. The Cancer Center entrance is for Cancer Center patients only.
OPEN: The following entrances will remain open with screening kiosks for visitors and vendors:

  • Main entrance
  • Jefferson Building entrance
  • Bone & Joint entrance
  • Conklin Building entrance
  • Donnelly Building entrance
  • Emergency Department entrance will remain open 24 hours a day
  • Maternity: All maternity patients should use the Emergency Department entrance which is open 24 hours/7 days a week. Take the dedicated Labor & Delivery elevator to the 6th floor. A screening process will take place either in the Emergency Department or when you arrive on the 6th floor. Learn more.

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Hospital of Central Connecticut

VISITORS

  • General Visiting Hours: 12 to 8 p.m., daily.

The following restrictions will be followed by area:

  • ED: One visitor per day, including PUI
  • ICU: One visitor per day
  • Inpatient: One visitor per day
  • Surgeries that require stay: One visitor per day
  • Ambulatory/Outpatient: One escort/visitor allowed in registration. Not allowed in pro-op area. Can wait in socially-distanced waiting room
  • Labor & Delivery: One support person allowed per day during maternity stay. See more information about Labor & Delivery/Maternity
  • NICU: One banded person allowed at a time
  • CMO/End of life: One visitor allowed at a time, 24/7
  • Oncology Outpatient (infusion,radiation/medical oncology): No visitors

*Exceptions may be made at the discretion of hospital leadership.

Additional restrictions/information:

  • Visitors must be 16 and older.
  • Visitors are required to provide proof of valid government-issue ID to enter.
  • All visitors must be screened upon entry to the hospital for symptoms of illness.
  • Visitors with a cold, flu or COVID will NOT be allowed to visit the hospital.
  • Visitors will be required to wear a mask at all times while in the hospital and maintain social distancing.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

The Hospital of Central Connecticut (New Britain campus)
CLOSED: Griswold Street courtyard entrance (entrance to Davita Kidney Care & Quest Diagnostics) – use main lobby
OPEN: The main entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

The Hospital of Central Connecticut (Bradley Memorial campus)
CLOSED: South administrative entrance shared by Southington Surgery Center
OPEN: The main entrance will remain open for patient visitation, outpatient, and Southington Surgery Center appointments
OPEN: Emergency Department entrance will remain open 24 hours a day.

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MidState Medical Center

VISITORS

  • General Visiting Hours: 12 to 8 p.m., daily.

The following restrictions will be followed by area:

  • ED: One visitor per day, including PUI
  • ICU: One visitor per day
  • Inpatient: One visitor per day
  • Surgeries that require stay: One visitor per day
  • Ambulatory/Outpatient: One escort/visitor allowed in registration. Not allowed in pro-op area. Can wait in socially-distanced waiting room
  • Labor & Delivery: One designated support person allowed during maternity stay. See more information about Labor & Delivery/Maternity
  • CMO/End of life: One visitor allowed at a time 24/7
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors

*Exceptions may be made at the discretion of hospital leadership.

Additional restrictions/information:

  • Visitors must be 16 and older.
  • Visitors are required to provide proof of valid government-issue ID to enter.
  • All visitors must be screened upon entry to the hospital for symptoms of illness.
  • Visitors with a cold, flu or COVID will NOT be allowed to visit the hospital.
  • Visitors will be required to wear a mask at all times while in the hospital and maintain social distancing.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

MidState Medical Center
OPEN: Medical Office Building entrance, 6:45 am to 5:00 pm
CLOSED: Pavilion D entrance (which accesses Cancer Center)
CLOSED: Digestive Health entrance
OPEN: The main lobby entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

CT Orthopaedic Institute (COI)
OPEN: COI entrance will be open from 5:30 am to 7:00 pm, Monday to Friday

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St. Vincent's Medical Center

VISITORS

  • Emergency Department
    24 hours a day
    1 designated visitor can remain with the patient throughout their ED visit (Includes PUI/Covid+ patients)
    Out of an abundance of caution due to high volume, ED visitation is suspended at this time.


    We are asking all current visitors to leave their contact information with the front desk/public safety and return to their cars.

  • Intensive Care Unit
    6 am – 8 pm
    One adult* visitor allowed at a time during visiting hours (Includes PUI/Covid+ patients)
  • Inpatient/ED Observation
    6 am – 8 pm
    One adult* visitor allowed at a time during visiting hours (Includes PUI/Covid+ patients)
  • Scheduled Surgery Requiring a Stay
    6 am – 8 pm
    One adult* visitor allowed at a time during visiting hours.
  • Labor & Delivery
    1 designated support person can be with mom throughout hospital stay
    See more information about Labor & Delivery/Maternity
  • NICU
    Parents may visit their infant 24 hours a day
  • CMO/End of Life
    Visitation permitted regardless of COVID status
  • Outpatient/Surgical Services
    Escorts allowed as usual, can wait in socially distanced waiting rooms
  • 9 East/BHU
    Visitation must be approved by Clinical Leadership

*Adult visitor is at least 16 years old.

Support persons:

  • Parents of a minor child and a support person for a patient with a disability. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs.

Escorts are allowed:

  • Escorts can accompany patients for surgical/procedural, lab draw, radiology and physician office visits.

Visitor/Escort Guidelines:

  • Visitors/Escorts will be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors/Escorts who have symptoms or are ill may not visit, so we can keep patients safe.
  • Visitors/Escorts will need to wear a facemask at all times when in the hospital.
  • Visitors/Escorts will practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Visitors will wash their hands; hand sanitizing stations and hand-wash are available.

*Please note that visitor exceptions may be made at the discretion of clinical leadership. Visitors for Covid +/PUI are allowed visitation in certain situations at the discretion of clinical leadership.

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

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Windham Hospital

VISITORS

  • General visiting hours: 2pm to 6pm daily

The following restrictions will be followed by area:

  • Inpatient Hospital: One visitor per patient during visiting hours. If you are visiting a patient on an inpatient unit, you will be required to enter through the Shea Entrance.
  • COVID positive patients or patients under suspicion for COVID diagnosis: One visitor with appropriate personal protective equipment per patient.
  • Emergency Department: One visitor per patient allowed and they can remain with the patient throughout their ED visit. 
  • Surgery: One visitor per patient allowed at a time during visiting hours. 
  • Outpatient Ambulatory Services: One visitor per patient. During the patient’s procedure, you will be asked to wait off campus and called when the procedure is completed.

*Exceptions may be made at the discretion of hospital leadership

Support persons:

Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs. When the period of time of any such patient with disabilities will remain in the hospital longer than one day, such patient or his/her family or caregiver may designate up to two support people, provided only one support person may be present at a time.

What may I expect when visiting?

  • When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
  • You will need to wear a facemask at all times when in the hospital.
  • Please try to bring your own facemask; but if you don't have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available.

ENTRANCES

OPEN: Shea Entrance, 6:30am - 8:30pm. Visitor Hours are 2pm – 6pm.
OPEN: Emergency Department, open 24/7 to patients.
CLOSED: All other entrances

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The Institute of Living

VISITORS

  • Due to COVID-19, visitation is not permitted.
  • Upon review by the clinical team, exceptions may be made for family meetings and other clinical situations.

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Natchaug Hospital

Mansfield campus

   VISITORS

  • Due to COVID-19, visitation is not permitted

    Where is visiting allowed?

    Please note that exceptions may be made at the discretion of clinical leadership.

    Where is visiting currently restricted?

    • Most inpatient and outpatient locations

    What may I expect when visiting?

    • When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
    • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
    • You will need to wear a facemask at all times when in the hospital.
    • Please try to bring your own facemask; but if you don't have one, we will provide one for you.
    • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
    • Please wash your hands; hand sanitizing stations and hand-wash are available. 

   ENTRANCES

  • All visitors, volunteers, and vendors are required to use the main entrance as the sole entry point to the hospital.

Journey House

   VISITORS

  • Due to COVID-19, visitation is not permitted

    Please note that exceptions may be made at the discretion of clinical leadership.

    Where is visiting currently restricted?

    • Most inpatient and outpatient locations

    What may I expect when visiting?

    • When you enter, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
    • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
    • You will need to wear a facemask at all times.
    • Please try to bring your own facemask; but if you don't have one, we will provide one for you.
    • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
    • Please wash your hands; hand sanitizing stations and hand-wash are available. 

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Rushford

VISITORS

Rushford at Middletown Intensive Treatment Program

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonehaven

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonegate/Rushford Academy

  • Visiting hours are suspended.
  • See general visitor restrictions here.

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Hartford HealthCare Senior Services

VISITORS

Due to COVID-19, please contact the individual community to learn more about current visitation policies:

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Learn more at hartfordhealthcare.org/virtualhealth