Visitor Safety

Thank you for entrusting Hartford HealthCare with the care of your loved one — especially as we confront the COVID-19 pandemic.
 

Visitors must wear masks

Safety Guidelines — when is visiting allowed?

Our first priority is the health and safety of our patients, guests, colleagues and community. The following guidelines help us protect people and ensure a safe environment.

Visitor safety guidelines vary by location
As we respond to the coronavirus, our hospitals and healthcare facilities consider the following factors before deciding on any visitor policies:

Prevalence: The degree to which the coronavirus in present in or near a community where a facility is located. This changes and may be different for each location and region.

Distancing: Our ability to ensure that guests, using proper precautions such as face masks and hand sanitizing, are able to be spaced far enough apart to ensure appropriate physical distancing (at least 6 feet apart). Some waiting areas and public spaces are not large enough to make safe distancing possible.

Hospitalizations: The number of patients in the hospital who have tested positive for the COVID-19 virus.

Visitor information by hospital >>

General visitor safety guidelines for when and where visiting is allowed

  • You’ll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients and colleagues safe. If you are sick, please call your doctor.
  • Visitors must be age 16 or older.
  • You will need to wear a facemask at all times when in the hospital. Please try to bring your own facemask; but if you don’t have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available.
  • Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs. Learn more.
  • If you would like to leave personal items for a patient, please read this information.

Visitor information by hospital

Backus Hospital Charlotte Hungerford Hospital Hartford Hospital Hospital of Central Connecticut MidState Medical Center St. Vincent's Medical Center Windham Hospital Institute of Living Natchaug Rushford Senior Services

 

Backus Hospital

VISITORS

Due to COVID-19, visitation is not permitted.

Where is visiting allowed?

  • Exceptions include:
    • Labor and Delivery (childbirth areas)
    • End of life care 

See information about Labor & Delivery/Maternity

Please note that exceptions may be made at the discretion of clinical leadership.

Where is visiting currently restricted?

  • Most inpatient and outpatient locations

What may I expect when visiting?

  • When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
  • You will need to wear a facemask at all times when in the hospital.
  • Please try to bring your own facemask; but if you don't have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available. 

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

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Charlotte Hungerford Hospital

VISITORS

Due to the increase of community spread of COVID-19, CHH is pausing general visitation to the following areas:

  • Emergency Department
  • Inpatient Units
  • Critical (or Intensive) Care Unit (based on accommodation)
  • Behavioral Health Unit

Where are visitors/escorts allowed?

  • One escort per patient is allowed for inpatient and outpatient surgery and procedures, and outpatient visits to the Hospital building.
  • Patients with disabilities who receive care may also have a designated support person present with them to support their disability needs.
  • End of life care.
  • Visitors/escorts must wear facemasks and pass a screening for symptoms.
  • If you are sick, please do not visit, and call your doctor.

See information about Labor & Delivery/Maternity

ENTRANCES

OPEN: Emergency Department is OPEN 24/7 to patients ONLY.
OPEN: Main Front Entrance is OPEN to patients and vendors ONLY. All individuals will be health screened and have their temperature taken.
OPEN: The Medical Office Building at 538 Litchfield Street, Center for Cancer Care, CHH ambulatory and specialty care and provider practices, and behavioral health facilities are OPEN. If you are visiting these locations you may be screened for illness. If you feel ill or have symptoms of cold or flu, please do not enter and contact your primary care provider instead for further instructions. You may also go to: https://www.gohealthuc.com and register for a virtual visit evaluation.
OPEN: Turner Coe Annex Entrance is OPEN to patients ONLY who will be health screened and have their temperature taken.
CLOSED: Outpatient/Blood Draw Entrance is CLOSED to patients/visitors. Please enter the main entrance for Quest Diagnostics/Blood Draw.

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Hartford Hospital

VISITORS

  • General Visiting Hours: Noon-8 pm, daily.
  • Only one visitor allowed at a time.
  • 30 minute visit maximum.
  • No visitors for COVID positive patients or patients under suspicion for COVID diagnosis.
  • No visitors under 16.

The following restrictions will be followed by area:

  • Emergency Department: Limited to designated support persons and end of life scenarios only.
  • Labor & Delivery/Maternity: One designated support person may remain with you during the entire hospital stay.
  • Inpatient Hospital: One visitor allowed at a time.
  • Outpatient Ambulatory Services: One visitor/escort may wait in appropriate lounge, if space permits. Please check with your hospital team for individualized instructions.
  • Outpatient Services: Drop off and pick up only with exceptions for defined support persons and patients who are minors.
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors.

Coronavirus (COVID-19) Hartford Hospital Maternity Update

See more information about Labor & Delivery/Maternity

*Exceptions may be made at the discretion of hospital leadership.

Additional Restrictions/Information:

  • All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
  • All Visitors will be required to provide proof of a valid government issued ID to enter.
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
  • No visitors under age of 16 are allowed.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

CLOSED: The Conklin Building Entrance will be closed. Visitors will be directed to the main, front entrance.
CLOSED: Access to the hospital through the Cancer Center will be closed. The Cancer Center entrance will be for Cancer Center patients only.
OPEN: The following entrances will remain open with screening kiosks for visitors and vendors:

  • Main entrance
  • Jefferson Building entrance
  • Bone & Joint entrance
  • Donnelly Building entrance
  • Emergency Department entrance will remain open 24 hours a day
  • Maternity: All maternity patients should use the Emergency Department entrance which is open 24 hours/7 days a week. Take the dedicated Labor & Delivery elevator to the 6th floor. A screening process will take place either in the Emergency Department or when you arrive on the 6th floor. Learn more.

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Hospital of Central Connecticut

VISITORS

  • General Visiting Hours: 10 am–12 pm and 4-8 pm, daily.

The following restrictions will be followed by area:

  • Emergency Department: One visitor allowed based on accommodations.
  • Labor & Delivery: One support person.
  • Inpatient Hospital: One visitor at a time per room.
  • NICU: One visitor at a time from a pre-approved list.
  • Outpatient Ambulatory Services: One visitor/escort based on space and accommodations.
  • Outpatient Services (procedural and radiology): One visitor/escort must wait in lobby or Galleria.
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors.

See information about Labor & Delivery/Maternity

*Exceptions will be made at the discretion of hospital leadership.

Additional Restrictions/Information:

  • All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
  • No visitors under age of 16 are allowed.
  • Patients on droplet isolation will not be allowed visitors at this time but arrangements can be made for virtual visitation.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

The Hospital of Central Connecticut (New Britain campus)
CLOSED: Griswold Street courtyard entrance (entrance to Davita Kidney Care & Quest Diagnostics) – use main lobby
OPEN: The main entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

The Hospital of Central Connecticut (Bradley Memorial campus)
CLOSED: South administrative entrance shared by Southington Surgery Center
OPEN: The main entrance will remain open for patient visitation, outpatient, and Southington Surgery Center appointments
OPEN: Emergency Department entrance will remain open 24 hours a day.

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MidState Medical Center

VISITORS

  • General Visiting Hours: 10 am–12 pm and 4-8 pm, daily.

The following restrictions will be followed by area:

  • Emergency Department: One visitor allowed based on accommodations.
  • Labor & Delivery: One support person.
  • Inpatient Hospital: One visitor at a time per room.
  • NICU: One visitor at a time from a pre-approved list.
  • Outpatient Ambulatory Services: One visitor/escort based on space and accommodations.
  • Outpatient Services (procedural and radiology): One visitor/escort must wait in lobby or Galleria.
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors.

See information about Labor & Delivery/Maternity

*Exceptions will be made at the discretion of hospital leadership.

Additional Restrictions/Information:

  • All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
  • No visitors under age of 16 are allowed.
  • Patients on droplet isolation will not be allowed visitors at this time but arrangements can be made for virtual visitation.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

MidState Medical Center
CLOSED: Medical Office Building entrance
CLOSED: Pavilion D entrance (which accesses Cancer Center)
CLOSED: Digestive Health entrance
OPEN: The main lobby entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

CT Orthopaedic Institute (COI)
OPEN: COI entrance will be open from 5:30 am to 12:30 pm Monday to Friday

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St. Vincent's Medical Center

VISITORS

  • Due to the increase of community spread of COVID-19, we are pausing general visitation for our Emergency Department and Inpatient Medical Units.

Where are visitors allowed?

  • Maternity: One support person presents from arrival for birth to transition home. See more information about Labor & Delivery/Maternity
  • Support persons: Parents of a minor child and a support person for a patient with a disability. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs. Support person(s) must have no symptoms and screen negative daily for COVID-19. Support persons are not considered “visitors”.
    • Such designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay in such Facility, provided proper precautions are taken to contain the spread of infection.
    • When the period of time any such patient with disabilities will remain longer than one day, such patient or his or her family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arrival. Staff should ensure that the patient or his or her family or caregiver fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person.

Escorts are allowed:

  • Escorts can accompany patients for surgical/procedural, lab draw, radiology and physician office visits.

Visitor/Escort Guidelines:

  • Visitors/Escorts will be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors/Escorts who have symptoms or are ill may not visit, so we can keep patients safe.
  • Visitors/Escorts will need to wear a facemask at all times when in the hospital.
  • Visitors/Escorts will practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Visitors will wash their hands; hand sanitizing stations and hand-wash are available.

*Please note that visitor exceptions may be made at the discretion of clinical leadership. Visitors for Covid +/PUI are allowed visitation in certain situations at the discretion of clinical leadership.

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

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Windham Hospital

VISITORS

  • Due to COVID-19, visitation is not permitted

    Where is visiting allowed?

    • End of life care

    Where is visiting currently restricted?

    • Most inpatient and outpatient locations
    • Exceptions may be made at the discretion of clinical leadership.

    What may I expect when visiting?

    • When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
    • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
    • You will need to wear a facemask at all times when in the hospital.
    • Please try to bring your own facemask; but if you dont have one, we will provide one for you.
    • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
    • Please wash your hands; hand sanitizing stations and hand-wash are available. 

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

 

The Institute of Living

VISITORS

  • Due to COVID-19, visitation is not permitted.
  • Upon review by the clinical team, exceptions may be made for family meetings and other clinical situations.

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Natchaug Hospital

Mansfield campus

   VISITORS

  • Due to COVID-19, visitation is not permitted

    Where is visiting allowed?

    Please note that exceptions may be made at the discretion of clinical leadership.

    Where is visiting currently restricted?

    • Most inpatient and outpatient locations

    What may I expect when visiting?

    • When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
    • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
    • You will need to wear a facemask at all times when in the hospital.
    • Please try to bring your own facemask; but if you don't have one, we will provide one for you.
    • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
    • Please wash your hands; hand sanitizing stations and hand-wash are available. 

   ENTRANCES

  • All visitors, volunteers, and vendors are required to use the main entrance as the sole entry point to the hospital.

Journey House

   VISITORS

  • Due to COVID-19, visitation is not permitted

    Please note that exceptions may be made at the discretion of clinical leadership.

    Where is visiting currently restricted?

    • Most inpatient and outpatient locations

    What may I expect when visiting?

    • When you enter, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
    • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
    • You will need to wear a facemask at all times.
    • Please try to bring your own facemask; but if you don't have one, we will provide one for you.
    • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
    • Please wash your hands; hand sanitizing stations and hand-wash are available. 

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Rushford

VISITORS

Rushford at Middletown Intensive Treatment Program

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonehaven

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonegate/Rushford Academy

  • Visiting hours are suspended.
  • See general visitor restrictions here.

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Hartford HealthCare Senior Services

VISITORS

Due to COVID-19, visitation is not permitted at the following Senior Services locations:

  • Jerome Home
  • Southington Care Center
  • Arbor Rose

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Questions about the coronavirus? Need Emotional Support?
 

Sometimes people need a bit of emotional support. You can get that assistance any time of day or night by calling 1.833.621.0600, Hartford HealthCare’s Community Care Center hotline. Experts from our Behavioral Health Network are available to help with managing feelings and emotions, mental health concerns, substance use issues, and any medical issues and concerns about COVID-19. They may also help schedule follow up appointments, if needed.

Learn more at hhcbehavioralhealth.org/support


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Learn more at hartfordhealthcare.org/virtualhealth

Coronavirus/COVID-19