Visitor information by hospital
Backus Hospital Charlotte Hungerford Hospital Hartford Hospital Hospital of Central Connecticut MidState Medical Center St. Vincent's Medical Center Windham Hospital Institute of Living Natchaug Rushford Senior Services
Backus Hospital
VISITORS
- General visiting hours: 6am to 6pm daily
The following restrictions will be followed by area:
- Labor & Delivery: Two support persons permitted for delivery. After delivery One support person permitted 24/7 as well as one additional visitor during visitor hours.
- Inpatient Hospital: Two visitors per patient during visiting hours.
- Emergency Department: Two visitors can remain with the patient throughout their ED visit.
- Outpatient Ambulatory Services: One visitor based on accommodations.
- No Visitors under 16 years of age.
**Exceptions may be made at the discretion of hospital leadership.
Support persons:
Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs. When the period of time of any such patient with disabilities will remain in the hospital longer than one day, such patient or his/her family or caregiver may designate up to two support people, provided only one support person may be present at a time.
See information about Labor & Delivery/Maternity
What may I expect when visiting?
- When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
- Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
- You will need to wear a facemask at all times when in the hospital.
- Please try to bring your own facemask; but if you don't have one, we will provide one for you.
- Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
- Please wash your hands frequently; hand sanitizing stations and hand-wash are available.
- During your visit, for your safety, the clinical team may ask you to step out of the room or return later in the day while certain procedures are being performed. We ask that you respect this request.
ENTRANCES
OPEN: Main Entrance, 6am-8pm (from 8:00pm through 6:00am, use the Emergency Entrance to enter the hospital)
OPEN: Emergency Department is open 24/7 to patients; 6am-6pm for visitors of ED patients.
CLOSED: All other entrances
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Charlotte Hungerford Hospital
VISITORS
General visiting hours (Main Campus):
- Inpatient Floors 4,5,6 and ICU - 12 pm to 8 pm daily
- Emergency Department - 24/7
- Maternity Floor 3 - two support people are welcome during labor and one support person after the birth that may come and go as needed. See information about Labor & Delivery/Maternity
Visitors not allowed:
- Visitors are currently NOT allowed in the 7th Behavioral Health Unit. Limited clinical exceptions may be made per the medical provider.
Note the following restrictions:
- There is no time limit or visitor limit for patients, however, clinical discretion remains in place.
- Patients with disabilities who receive care may also have a designated support person present with them to support their disability needs.
- One escort may accompany a patient for surgical/procedural, laboratory and blood drawing, radiology services and outpatient physician office visits to the Hospital Building.
- Visitors/escorts must wear facemasks and pass a screening for symptoms.
- If you are sick, please do not visit, and call your doctor.
ENTRANCES
Entering the Hospital (Main Campus)
- All visitors are asked to enter the Hospital through the main entrance weekdays Noon-5pm and through the Emergency Department weekdays 5pm-8pm.
Winsted Emergency Department
- 80 South Main Street, Winsted, Open daily 9am to 9 pm.
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Hartford Hospital
VISITORS
- General Visiting Hours: Noon-8 pm, daily.
- Emergency Department: One visitor allowed, based on accommodations.
- Main hospital: Up to two visitors at a time allowed during approved visitor hours.
- Up to two visitors per room at a time (semi private rooms will need coordination).
- Visitors are allowed for COVID positive patients or patients under suspicion for COVID diagnosis with appropriate personal protective equipment.
- No visitors under 16.
The following restrictions will be followed by area:
- Labor & Delivery/Maternity: Download the LD/postpartum visitation guidelines.
- Inpatient Hospital: Visiting hours are 12 Noon - 8 pm. Up to two visitors at a time.
- Outpatient Ambulatory Services: One visitor/escort may wait in appropriate lounge, if space permits. Please check with your hospital team for individualized instructions.
- Outpatient Services: One visitor/escort may wait in appropriate lounge, if space permits. Please check with your hospital team for individualized instructions.
- Oncology Outpatient (infusion, radiation/medical oncology): No visitors.
Coronavirus (COVID-19) Hartford Hospital Maternity Update
See more information about Labor & Delivery/Maternity
Download the Visitation Policy
*Exceptions may be made at the discretion of hospital leadership.
Additional Restrictions/Information:
- All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
- All Visitors will be required to provide proof of a valid government issued ID to enter.
- Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
- Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
- No visitors under age of 16 are allowed.
- Visitors are asked to be considerate of time spent during visits in semi-private rooms.
- If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
- If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.
- End of Life or Comfort Measures: Personalized care plans can be created with the clinical and support teams regardless of COVID status.
ENTRANCES
CLOSED: Access to the hospital through the Cancer Center is closed. The Cancer Center entrance is for Cancer Center patients only.
OPEN: The following entrances will remain open with screening kiosks for visitors and vendors:
- Main entrance
- Jefferson Building entrance
- Bone & Joint entrance
- Conklin Building entrance
- Donnelly Building entrance
- Emergency Department entrance will remain open 24 hours a day
- Maternity: All maternity patients should use the Emergency Department entrance which is open 24 hours/7 days a week. Take the dedicated Labor & Delivery elevator to the 6th floor. A screening process will take place either in the Emergency Department or when you arrive on the 6th floor. Learn more.
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Hospital of Central Connecticut
VISITORS
- General Visiting Hours: 10 am–12 pm and 4-8 pm, daily.
The following restrictions will be followed by area:
- Emergency Department: Two visitors allowed per patient based on accommodations
- Labor & Delivery: One support person, plus one additional person while in labor during any time of the day. Once baby is born, one support person any time and one visitor during visiting hours
- Inpatient Hospital: Two visitors per patient during visiting hours
- NICU: One visitor at a time from a pre-approved list.
- Outpatient Ambulatory Services: One visitor/escort in registration. Not allowed in pre-op area
- Outpatient Services (procedural and radiology): Two visitors, must wait in lobby or Galleria.
- Oncology Outpatient (infusion, radiation/medical oncology): No visitors in treatment areas (may wait in waiting areas)
See information about Labor & Delivery/Maternity
*Exceptions will be made at the discretion of hospital leadership.
Additional Restrictions/Information:
- All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
- Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
- Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
- No visitors under age of 16 are allowed.
- Patients on droplet isolation will not be allowed visitors at this time but arrangements can be made for virtual visitation.
- Visitors are asked to be considerate of time spent during visits in semi-private rooms.
- If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
- If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.
ENTRANCES
The Hospital of Central Connecticut (New Britain campus)
CLOSED: Griswold Street courtyard entrance (entrance to Davita Kidney Care & Quest Diagnostics) – use main lobby
OPEN: The main entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.
The Hospital of Central Connecticut (Bradley Memorial campus)
CLOSED: South administrative entrance shared by Southington Surgery Center
OPEN: The main entrance will remain open for patient visitation, outpatient, and Southington Surgery Center appointments
OPEN: Emergency Department entrance will remain open 24 hours a day.
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MidState Medical Center
VISITORS
- General Visiting Hours: 10 am–12 pm and 4-8 pm, daily.
The following restrictions will be followed by area:
- Emergency Department: Two visitors allowed per patient based on accommodations
- Labor & Delivery: One support person, plus one additional person while in labor during any time of the day. Once baby is born, one support person any time and one visitor during visiting hours
- Inpatient Hospital: Two visitors per patient during visiting hours
- NICU: One visitor at a time from a pre-approved list.
- Outpatient Ambulatory Services: One visitor/escort in registration. Not allowed in pre-op area
- Outpatient Services (procedural and radiology): Two visitors, must wait in lobby
- Oncology Outpatient (infusion, radiation/medical oncology): No visitors in treatment areas (may wait in waiting areas)
See information about Labor & Delivery/Maternity
*Exceptions will be made at the discretion of hospital leadership.
Additional Restrictions/Information:
- All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
- Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
- Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
- No visitors under age of 16 are allowed.
- Patients on droplet isolation will not be allowed visitors at this time but arrangements can be made for virtual visitation.
- Visitors are asked to be considerate of time spent during visits in semi-private rooms.
- If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
- If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.
ENTRANCES
MidState Medical Center
CLOSED: Medical Office Building entrance
CLOSED: Pavilion D entrance (which accesses Cancer Center)
CLOSED: Digestive Health entrance
OPEN: The main lobby entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.
CT Orthopaedic Institute (COI)
OPEN: COI entrance will be open from 5:30 am to 12:30 pm Monday to Friday
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St. Vincent's Medical Center
VISITORS
- Emergency Department
24 hours a day
1 designated visitor can remain with the patient throughout their ED visit (Includes PUI/Covid+ patients)
- Intensive Care Unit
6 am – 8 pm
One adult* visitor allowed at a time during visiting hours (Includes PUI/Covid+ patients)
- Inpatient/ED Observation
6 am – 8 pm
One adult* visitor allowed at a time during visiting hours (Includes PUI/Covid+ patients)
- Scheduled Surgery Requiring a Stay
6 am – 8 pm
One adult* visitor allowed at a time during visiting hours.
- Labor & Delivery
1 designated support person can be with mom throughout hospital stay
See more information about Labor & Delivery/Maternity
- NICU
Parents may visit their infant 24 hours a day
- CMO/End of Life
Visitation permitted regardless of COVID status
- Outpatient/Surgical Services
Escorts allowed as usual, can wait in socially distanced waiting rooms
- 9 East/BHU
Visitation must be approved by Clinical Leadership
*Adult visitor is at least 16 years old.
Support persons:
- Parents of a minor child and a support person for a patient with a disability. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs.
Escorts are allowed:
- Escorts can accompany patients for surgical/procedural, lab draw, radiology and physician office visits.
Visitor/Escort Guidelines:
- Visitors/Escorts will be screened for signs of illness — such as fever or symptoms associated with COVID-19.
- Visitors/Escorts who have symptoms or are ill may not visit, so we can keep patients safe.
- Visitors/Escorts will need to wear a facemask at all times when in the hospital.
- Visitors/Escorts will practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
- Visitors will wash their hands; hand sanitizing stations and hand-wash are available.
*Please note that visitor exceptions may be made at the discretion of clinical leadership. Visitors for Covid +/PUI are allowed visitation in certain situations at the discretion of clinical leadership.
ENTRANCES
OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances
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Windham Hospital
VISITORS
- General visiting hours: 6:30am to 8pm daily
The following restrictions will be followed by area:
- Inpatient Hospital: Two visitors per patient during visiting hours.
- Emergency Department: Two visitors allowed and they can remain with the patient throughout their ED visit.
- Surgery: Two patients allowed at a time during visiting hours.
- Outpatient Ambulatory Services: One visitor based on accommodations.
*Exceptions may be made at the discretion of hospital leadership
Support persons:
Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs. When the period of time of any such patient with disabilities will remain in the hospital longer than one day, such patient or his/her family or caregiver may designate up to two support people, provided only one support person may be present at a time.
What may I expect when visiting?
- When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
- Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
- You will need to wear a facemask at all times when in the hospital.
- Please try to bring your own facemask; but if you don't have one, we will provide one for you.
- Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
- Please wash your hands; hand sanitizing stations and hand-wash are available.
ENTRANCES
OPEN: Shea Entrance, 6:30am - 8:30pm
OPEN: Emergency Department, open 24/7 to patients; 6:30am - 9:30pm for visitors of ED patients.
CLOSED: All other entrances
The Institute of Living
VISITORS
- Due to COVID-19, visitation is not permitted.
- Upon review by the clinical team, exceptions may be made for family meetings and other clinical situations.
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Natchaug Hospital
Mansfield campus
VISITORS
-
Due to COVID-19, visitation is not permitted
Where is visiting allowed?
Please note that exceptions may be made at the discretion of clinical leadership.
Where is visiting currently restricted?
- Most inpatient and outpatient locations
What may I expect when visiting?
- When you enter the hospital, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
-
Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
-
You will need to wear a facemask at all times when in the hospital.
-
Please try to bring your own facemask; but if you don't have one, we will provide one for you.
-
Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
-
Please wash your hands; hand sanitizing stations and hand-wash are available.
ENTRANCES
- All visitors, volunteers, and vendors are required to use the main entrance as the sole entry point to the hospital.
Journey House
VISITORS
-
Due to COVID-19, visitation is not permitted
Please note that exceptions may be made at the discretion of clinical leadership.
Where is visiting currently restricted?
- Most inpatient and outpatient locations
What may I expect when visiting?
- When you enter, you'll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
-
Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
-
You will need to wear a facemask at all times.
-
Please try to bring your own facemask; but if you don't have one, we will provide one for you.
-
Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
-
Please wash your hands; hand sanitizing stations and hand-wash are available.
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Rushford
VISITORS
Rushford at Middletown Intensive Treatment Program
- Visiting hours are suspended.
- See general visitor restrictions here.
Rushford at Stonehaven
- Visiting hours are suspended.
- See general visitor restrictions here.
Rushford at Stonegate/Rushford Academy
- Visiting hours are suspended.
- See general visitor restrictions here.
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Hartford HealthCare Senior Services
VISITORS
Due to COVID-19, please contact the individual community to learn more about current visitation policies:
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