Testing Zoom on Your Device

Smart Phone or Tablet (Apple or Android devices)

Computer

Testing Zoom on a desktop or laptop computer.

This video describes how to test Zoom on your desktop or laptop computer in preparation for your virtual video visit.


See images below which correspond to the directions.

Testing Zoom on an Apple or Android device

This video will demonstrate how to test the Zoom application on your Apple or Android device to make sure the microphone and camera function normally.

  1. On your device, go to the Internet (using a web browser such as Safari  or Google Chrome  ) and type https://ZOOM.us/test into the browser address bar.

  2. Click the blue “Join” button. 

  3. Click on “Open” to the question “Open this page in Zoom?”.

  4. Enter a name for your device, if asked, and then select continue.

  5. Click on the blue “Join with Video” button and then click on “Call using Internet Audio”. 

  6. Your live video should appear (you should be looking at yourself!).

  7. Click the “Participants” icon on the bottom of the screen.

  8. Hold the phone or tablet one to two feet from your face to speak. When you talk, you should see the microphone to the right side turn green. 

    If you do not see the microphone move when you speak:
    1. Click Close and look at the microphone in the bottom left hand corner of the screen – if it is red with a line through it  please click on the microphone to unmute and then click on Participants again to test the microphone.
    2. Is there something plugged into the microphone jack of your phone or is Bluetooth on and sending audio to another device such as a car or external speakers? If so please disconnect the other device and try testing again.

      NOTE: if you are talking on a call on the smartphone at the same time you are testing, the microphone will not move. Please hang up from your call and try testing again.
  9. Once the microphone turns green, select the “Close” button on the top left corner of the screen. This returns you to the video image of yourself. 

  10. Select “Leave” in the top right corner of the screen. If you do not see “Leave” just touch the screen once and it should appear. Then select “Leave Meeting”.

  11. You should now be ready for your telehealth visit!

NOTE: you must give ZOOM access to your camera and microphone if you are asked for the video visits to work properly.


Testing The Computer

  1. On your device, go to the Internet (using a web browser such as Safari  or Google Chrome  ) and type https://ZOOM.us/test into the browser address bar.

  2. Click the blue “Join” button. 

  3. You will be brought to the Audio setup page for Zoom.

  4. Click on “Test Speaker” – you should hear tones from your speakers. You can adjust the volume with the slider bar. Make sure your speakers are not muted. Click on Stop.

  5. Below the test speaker section, click on the “Test Mic” button.  This will record your voice – say anything you would like for a few seconds. When done click on “Recording” to stop the recording and you will hear you voice played back to you. You can adjust the microphone volume using the slider or you can click the box labeled “Automatically adjust microphone volume” to have the computer do this automatically (suggested).

Test Computer Speaker and Microphone

  1. Select ^ to right of the microphone icon (bottom left)

  2. Select Audio Settings

  3. Audio

  4. Test Speaker (follow instructions)

  5. Test Mic (follow instructions)

Test Computer Video

If you are able to see yourself via your camera your video is working correctly and you should be set for your video visit.

If you do not see the image, try the following:

  1. Click on the ^ to the right of the video icon (bottom left)” and make sure the correct camera is selected. If you are still having trouble you can go into Video Settings and click on the link for the Zoom Help Page.

  2. If camera is external make sure the webcam is plugged in and
    turned on.

  3. Try a different USB Port.

  4. Restart the computer


Having Technical Difficulties?

Visit Troubleshooting/FAQs


Getting Started | MyChart Video Visits

Well in Advance

In preparation to your virtual health appointment we kindly ask that you consider these items.

Downloading MyChart and Zoom

Instructions on downloading the tools you need for your virtual health video visit and the system requirements for devices.

Testing Zoom on Your Device

Test your device to ensure everything goes smoothly during your video visit appointment.

Day of Appointment

What to do on the day of your appointment

Technical Help & Troubleshooting

Steps to Getting Connected

Create a MyChart Account


Download MyChart

Apple iOS Devices

App Store Badge

Android Devices

Google Play Store

Computer


Download Zoom

Apple iOS Devices

App Store Badge

Android Devices

Google Play Store

Computer


Test Your Connection