Visitor Restrictions

Thank you for entrusting Hartford HealthCare with the care of your loved one — especially as we confront the COVID-19 pandemic.
 

Visitors must wear masks

Our first priority is the health and safety of our patients, guests, colleagues and community. The following guidelines help us ensure a safe environment. Thank you for your understanding,


Visitor restrictions vary by hospital >>

Here are the overall visitor guidelines:

  • When you enter the hospital, you’ll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients safe. If you are sick, please call your doctor.
  • Visitors must be age 16 or older.
  • You will need to wear a facemask at all times when in the hospital. Please try to bring your own facemask; but if you don’t have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available.
  • Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs. Learn more.
  • See information about dropping-off personal items for patients.

Note that visitation in Hartford HealthCare's residential senior services facilities are not permitted until September 8, according to state mandate.

Where is visiting allowed?

  • Inpatient hospital.
  • Outpatient visits: Same-day surgical areas, cardiac procedure units, radiology, vascular and gastrointestinal areas.
  • Labor and Delivery/Maternity (childbirth areas). Learn more >>
  • Neonatal Intensive Care Unit (Visitor must be on a pre-approved list).
  • Emergency Department.
  • Critical (or Intensive) Care Unit.

Where is visiting currently restricted?

  • Oncology areas, including infusion centers, medical oncology and radiation oncology.

Please note that exceptions may be made at the discretion of clinical leadership.


Visitor restrictions by hospital:

Backus Hospital Charlotte Hungerford Hartford Hospital Hospital of Central Connecticut MidState Medical Center Natchaug Rushford St. Vincent's Windham Hospital

 

Backus Hospital

VISITORS

  • Visiting hours are noon to 6 p.m.
  • One visitor is allowed at a time. Visitors must be age 16 or older.
  • Visitors must wear facemasks, and pass a screening for symptoms.
  • If you are sick, please do not visit, and call your doctor.

Where is visiting allowed?

  • Inpatient hospital.
  • Outpatient visits: Same-day surgical areas, cardiac procedure units, radiology, vascular and gastrointestinal areas.
  • Labor and Delivery (childbirth areas).
  • Neonatal Intensive Care Unit (Visitor must be on a pre-approved list).
  • Emergency Department.
  • Critical (or Intensive) Care Unit.

Where is visiting currently restricted?

  • Oncology areas, including infusion centers, medical oncology and radiation oncology.

See information about Labor & Delivery/Maternity

Please note that exceptions may be made at the discretion of clinical leadership.

What may I expect when visiting?

  • When you enter the hospital, you’ll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
  • You will need to wear a facemask at all times when in the hospital. Please try to bring your own facemask; but if you don’t have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available.

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

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Charlotte Hungerford Hospital

VISITORS

  • Visiting hours are Mon-Fri, 11am-6pm; Sat & Sun, 11am-3pm
  • One visitor is allowed per patient at a time for a 1 hour visit.
  • For visitors escorting surgical patients may wait in visitor lounge.
  • Visitors must be age 16 or older.
  • Visitors must wear facemasks.
  • Visitors must pass a screening for symptoms.
  • If you are sick, please do not visit, and call your doctor.

Where is visiting/escorting allowed?

  • Inpatient Units.
  • Emergency Department.
  • Critical (or Intensive) Care Unit (based on accommodation)
  • Outpatient Area: Same-day surgical units, cardiac procedure units, radiology, vascular and gastrointestinal areas, physician practices co-located in the hospital.

See information about Labor & Delivery/Maternity

Please note that exceptions may be made at the discretion of clinical leadership.

ENTRANCES

OPEN: Emergency Department is OPEN 24/7 to patients with visitor restrictions.
OPEN: Main Front Entrance is OPEN to all patients with visitor restrictions.
OPEN: The Medical Office Building at 538 Litchfield Street, Center for Cancer Care, CHH ambulatory and specialty care and provider practices, and behavioral health facilities are OPEN. If you are visiting these locations you may be screened for illness. If you feel ill or have symptoms of cold or flu, please do not enter and contact your primary care provider instead for further instructions. You may also go to: https://www.gohealthuc.com and register for a virtual visit evaluation.
CLOSED: Outpatient/Blood Draw Entrance is CLOSED. Use main entrance.
CLOSED: Turner Coe Annex Entrance is CLOSED. Use main entrance.

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Hartford Hospital

VISITORS

  • General Visiting Hours: Noon - 8 pm, daily.
  • Only one visitor allowed at a time.
  • No visitors for COVID positive patients or patients under suspicion for COVID diagnosis.
  • No visitors under 16.

The following restrictions will be followed by area:

  • Emergency Department: Limited to one visitor at a time between the hours of 12p-8p.
  • Labor & Delivery/Maternity: One designated support person may remain with you during the entire hospital stay.
  • Inpatient Hospital: One visitor per day/per room.
  • Outpatient Ambulatory Services: One visitor/escort may wait in appropriate lounge, if space permits. Please check with your hospital team for individualized instructions.
  • Outpatient Services: One visitor/escort must wait in appropriate lounge, if space permits.
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors.

Coronavirus (COVID-19) Hartford Hospital Maternity Update

See more information about Labor & Delivery/Maternity

*Exceptions may be made at the discretion of hospital leadership.

Additional Restrictions/Information:

  • All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
  • No visitors under age of 16 are allowed.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

CLOSED: The Conklin Building Entrance will be closed. Visitors will be directed to the main, front entrance.
CLOSED: Access to the hospital through the Cancer Center will be closed. The Cancer Center entrance will be for Cancer Center patients only.
OPEN: The following entrances will remain open with screening kiosks for visitors and vendors:

  • Main entrance
  • Jefferson Building entrance
  • Bone & Joint entrance
  • Donnelly Building entrance
  • Emergency Department entrance will remain open 24 hours a day
  • Maternity: All maternity patients should use the Emergency Department entrance which is open 24 hours/7 days a week. Take the dedicated Labor & Delivery elevator to the 6th floor. A screening process will take place either in the Emergency Department or when you arrive on the 6th floor. Learn more.

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Hospital of Central Connecticut

VISITORS

  • General Visiting Hours: 10 am–12 pm and 4-8 pm, daily.

The following restrictions will be followed by area:

  • Emergency Department: One visitor allowed based on accommodations.
  • Labor & Delivery: One support person.
  • Inpatient Hospital: One visitor at a time per room.
  • NICU: One visitor at a time from a pre-approved list.
  • Outpatient Ambulatory Services: One visitor/escort based on space and accommodations.
  • Outpatient Services (procedural and radiology): One visitor/escort must wait in lobby or Galleria.
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors.

See information about Labor & Delivery/Maternity

*Exceptions will be made at the discretion of hospital leadership.

Additional Restrictions/Information:

  • All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
  • No visitors under age of 16 are allowed.
  • Patients on droplet isolation will not be allowed visitors at this time but arrangements can be made for virtual visitation.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

The Hospital of Central Connecticut (New Britain campus)
CLOSED: Griswold Street courtyard entrance (entrance to Davita Kidney Care & Quest Diagnostics) – use main lobby
OPEN: The main entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

The Hospital of Central Connecticut (Bradley Memorial campus)
CLOSED: South administrative entrance shared by Southington Surgery Center
OPEN: The main entrance will remain open for patient visitation, outpatient, and Southington Surgery Center appointments
OPEN: Emergency Department entrance will remain open 24 hours a day.

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MidState Medical Center

VISITORS

  • General Visiting Hours: 10 am–12 pm and 4-8 pm, daily.

The following restrictions will be followed by area:

  • Emergency Department: One visitor allowed based on accommodations.
  • Labor & Delivery: One support person.
  • Inpatient Hospital: One visitor at a time per room.
  • NICU: One visitor at a time from a pre-approved list.
  • Outpatient Ambulatory Services: One visitor/escort based on space and accommodations.
  • Outpatient Services (procedural and radiology): One visitor/escort must wait in lobby or Galleria.
  • Oncology Outpatient (infusion, radiation/medical oncology): No visitors.

See information about Labor & Delivery/Maternity

*Exceptions will be made at the discretion of hospital leadership.

Additional Restrictions/Information:

  • All visitors will be screened upon entry for symptoms of illness. Visitors will not be allowed to stay if the health screening shows signs of illness.
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • Visitors will be required to wear masks at all times while they are in the hospital and maintain social distancing.
  • No visitors under age of 16 are allowed.
  • Patients on droplet isolation will not be allowed visitors at this time but arrangements can be made for virtual visitation.
  • Visitors are asked to be considerate of time spent during visits in semi-private rooms.
  • If a patient with a cognitive impairment or disability requires assistance and the hospital cannot otherwise provide, one consistent support person may be permitted to assist in accessing care at all times.
  • If nursing staff deems it clinically/psychologically beneficial, one visitor may stay with any patient for support.

ENTRANCES

MidState Medical Center
CLOSED: Medical Office Building entrance
CLOSED: Pavilion D entrance (which accesses Cancer Center)
CLOSED: Digestive Health entrance
OPEN: The main lobby entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

CT Orthopaedic Institute (COI)
OPEN: COI entrance will be open from 5:30 am to 12:30 pm Monday to Friday

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Natchaug Hospital

Mansfield campus

VISITORS

ENTRANCES

  • All visitors, volunteers, and vendors are required to use the main entrance as the sole entry point to the hospital.

Journey House

VISITORS

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Rushford

VISITORS

Rushford at Middletown Intensive Treatment Program

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonehaven

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonegate/Rushford Academy

  • Visiting hours are suspended.
  • See general visitor restrictions here.

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St. Vincent's Medical Center

VISITORS

  • One visitor is allowed to accompany patients arriving for Surgery or Procedures and limited visiting will be allowed in select inpatient units.
  • Visiting Hours are 10am-6pm.
  • All visitors must wear their Visitor Badge and return that pass on their way out to allow other guests to visit that patient after their departure
  • Inpatient Unit visits are limited to one person for up to one hour and we ask that you remain in the room after going directly to the patient room.
  • One visitor is allowed at a time. Visitors must be age 16 or older.
  • Visitors must pass a screening for symptoms and wear a mask for the entire visit. If you are sick, please do not visit, and call your doctor
  • Visitors are asked to wash their hands or utilize hand sanitizer frequently.

See information about Labor & Delivery/Maternity

Please note that visitor exceptions may be made at the discretion of clinical leadership.

What may I expect when accompanying a patient for a procedure?

  • You may be asked to wait with the patient in a modified waiting area that ensures appropriate physical distancing.
  • You may accompany the patient to their pre-op/pre-procedural bay.
  • Once patient goes to their procedure, visitors will be kindly asked to leave and will receive instructions or a phone call from the surgeon or staff member once the patient is ready to have the visitor back.
  • If at any time there are no seats available in the socially distanced waiting areas, visitors will be asked to provide the secretary their telephone number, wait in their vehicles and will be called when ready to return.

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

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Windham Hospital

VISITORS

  • Visiting hours are noon to 6 p.m.
  • One visitor is allowed at a time. Visitors must be age 16 or older.
  • Visitors must wear facemasks, and pass a screening for symptoms.
  • If you are sick, please do not visit, and call your doctor.

Where is visiting allowed?

  • Inpatient hospital.
  • Outpatient visits: Same-day surgical areas, cardiac procedure units, radiology, vascular and gastrointestinal areas.
  • Emergency Department.
  • Critical (or Intensive) Care Unit.
  • Labor and Delivery (childbirth areas).
  • Neonatal Intensive Care Unit (Visitor must be on a pre-approved list).

Where is visiting currently restricted?

  • Oncology areas, including infusion centers, medical oncology and radiation oncology.

See information about Labor & Delivery/Maternity

Please note that exceptions may be made at the discretion of clinical leadership.

What may I expect when visiting?

  • When you enter the hospital, you’ll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients safe.
  • You will need to wear a facemask at all times when in the hospital. Please try to bring your own facemask; but if you don’t have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available.

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

Back to Top


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Questions about the coronavirus? Need Emotional Support?
 

Sometimes people need a bit of emotional support. You can get that assistance any time of day or night by calling 1.833.621.0600, Hartford HealthCare’s Community Care Center hotline. Experts from our Behavioral Health Network are available to help with managing feelings and emotions, mental health concerns, substance use issues, and any medical issues and concerns about COVID-19. They may also help schedule follow up appointments, if needed.

Learn more at hhcbehavioralhealth.org/support


Not feeling well? Schedule a Virtual Visit
 

Virtual Health, also known as telehealth or telemedicine, is a convenient option for many patients and a variety of conditions. Hartford HealthCare is committed to keeping our patients and providers connected now and in the future.

Learn more at hartfordhealthcare.org/virtualhealth

Coronavirus/COVID-19