Visitor Restrictions & Closings

Hartford HealthCare has canceled community education classes, elective surgeries, volunteer activities, and other programs. In addition, visitor restrictions are in place, and the number of entrances to its hospital facilities have been reduced.

We're all in this together... just at a distance.Visitor Restrictions

  • Emergency Department: No visitors past triage
  • Labor & Delivery: 1 support person for entire stay, in room*
  • Inpatient Hospital: No visitors**
  • NICU: 1 visitor at a time from pre-approved list
  • Outpatient Visits: No visitors***
  • HHC skilled nursing facilities: No visitors
  • Visitors are asked NOT to visit the hospital if they are ill or have symptoms of cold or flu.
  • No visitors are allowed under the age of 18.
  • No entrance allowed for anyone visiting our campuses for non hospital-related services like dining.
  • All patients and visitors coming through the main entrances will be subject to a screening protocol.

* If mom screens positive for COVID-19 symptoms, has had recent exposure, or tests positive for COVID-19 during her stay, her support person will be asked to go home immediately. If the support person leaves during mom's hospital stay, they will not be allowed to return to the hospital.
** Exceptions to be made for end of life, patient safety, family teaching and reasonable accommodations for disabled individuals at the discretion of hospital leadership

*** Visitors will be asked to drop patients off and provide a contact number for pickup post-procedure/surgery

Face coverings for patients and visitors

  • Patients and visitors who are permitted into HHC facilities will be required to wear face coverings, regardless of the presence of symptoms.
  • If a patient or visitor does not have their own face covering, a facemask or cloth covering will be provided upon entry to the facility.
  • Hospitalized patients may remove their face covering when alone in a room while ensuring the mask is replaced before others enter the room.
  • Face coverings for our patients can be replaced if visibly soiled, or integrity is compromised.

See individual hospital restrictions >>

See information about dropping-off personal items for patients >>


Closings/Cancelations

Elective Surgeries Postponed
Surgical cases are defined as Emergent, Urgent, and Elective. Elective cases will be rescheduled. This policy will remain in effect until further notice. Please note that revisions may be made over time.

Sleep Testing Studies Postponed
Elective sleep testing at HHC sleep labs is postponed. While most sleep testing is elective and non-urgent, there are some cases that are urgent due to underlying health conditions and risk factors. These urgent cases will be reviewed on a case by case basis by our Sleep Care Medical Directors. Home Sleep Testing (HST) will continue.

Community education classes and events
We’re keeping our community safe and healthy by avoiding gatherings and practicing social distancing. We monitor and update class schedules and cancellations every day. Class registrants receive notification by phone or email if classes are canceled or if alternative plans to meet are scheduled. To check on a class, or signup to be notified about upcoming classes, please call 1.855.HHC.HERE.

Schools
Like all schools statewide, we are closing our St. Vincent’s Special Needs and Behavioral Health Network schools until further notice.

Nursing and Allied Health students
We have suspended Allied Health and nursing student rotations in all HHC facilities. In several cases, schools have already decided to suspend rotations. This does not include residents and fellows who are an essential part of our workforce and will continue to report for duty.

Cafeterias
Self-service food options are closed at our cafeterias and other locations.

Pet Therapy
Pet therapy will not be offered until further notice. However, personal service dogs are still allowed.

Volunteers
While we appreciate the many contributions of our volunteers, we have suspended volunteer services system-wide.


Visitor restrictions by hospital:

Charlotte Hungerford Hospital Backus Hospital Hartford Hospital Hospital of Central Connecticut MidState Medical Center Natchaug Rushford St. Vincent's Medical Center Windham Hospital

 

Charlotte Hungerford Hospital

ENTRANCES

OPEN: Emergency Department is OPEN 24/7 to patients with visitor restrictions.
OPEN: Main Front Entrance is OPEN to all patients with visitor restrictions.
OPEN: The Medical Office Building at 538 Litchfield Street, Center for Cancer Care, CHH ambulatory and specialty care and provider practices, and behavioral health facilities are OPEN. If you are visiting these locations you may be screened for illness. If you feel ill or have symptoms of cold or flu, please do not enter and contact your primary care provider instead for further instructions. You may also go to: https://www.gohealthuc.com and register for a virtual visit evaluation.
CLOSED: Outpatient/Blood Draw Entrance is CLOSED. Use main entrance.
CLOSED: Turner Coe Annex Entrance is CLOSED. Use main entrance.

VISITORS

  • See general visitor restrictions here.
  • All visitors to the patient areas must enter through the main front hospital entrance at 540 Litchfield Street. If entering at any other entrance they will be directed to go to the main entrance for screening.

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Backus Hospital

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

VISITORS

  • See general visitor restrictions here.
  • Visiting hours are 12 pm to 8 pm, 7 days a week.

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Hartford Hospital

ENTRANCES

CLOSED: The Conklin Building Entrance will be closed. Visitors will be directed to the main, front entrance
CLOSED: Access to the hospital through the Cancer Center will be closed. The Cancer Center entrance will be for Cancer Center patients only.
CLOSED: Barney Fitness Center will be closed until further notice effective midnight, March 12.
OPEN: The following entrances will remain open with screening kiosks for visitors and vendors.

• Main entrance
• Jefferson Building entrance
• Bone & Joint entrance
• Donnelly Building entrance
• Emergency Department entrance will remain open 24 hours a day

VISITORS

  • See general visitor restrictions here.
  • Patients and visitors attempting to enter any closed entrance will be routed to the main entrance.

Maternity:
All maternity patients should use the Emergency Department entrance which is open 24 hours/7 days a week.
Take the dedicated Labor & Delivery elevator to the 6th floor. A screening process will take place either in the Emergency Department or when you arrive on the 6th floor. A designated support person may remain with you throughout your hospital stay. Learn more.

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Hospital of Central Connecticut

ENTRANCES

The Hospital of Central Connecticut (New Britain campus)
CLOSED: Griswold Street courtyard entrance (entrance to Davita Kidney Care & Quest Diagnostics) – use main lobby
OPEN: The main entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

The Hospital of Central Connecticut (Bradley Memorial campus)
CLOSED: South administrative entrance shared by Southington Surgery Center
OPEN: The main entrance will remain open for patient visitation, outpatient, and Southington Surgery Center appointments
OPEN: Emergency Department entrance will remain open 24 hours a day.

VISITORS

  • See general visitor restrictions here.
  • Patients and visitors attempting to enter any closed entrance will be routed to the main entrance.
  • Visiting hours are from 8 am to 12 pm and 3 to 7 pm daily.

MidState Medical Center

ENTRANCES

MidState Medical Center
CLOSED: Medical Office Building entrance
CLOSED: Pavilion D entrance (which accesses Cancer Center)
CLOSED: Digestive Health entrance
OPEN: The main lobby entrance will remain open
OPEN: Emergency Department entrance will remain open 24 hours a day.

CT Orthopaedic Institute (COI)
OPEN: COI entrance will be open from 5:30 am to 12:30 pm Monday to Friday

VISITORS

  • See general visitor restrictions here.
  • Patients and visitors attempting to enter any closed entrance will be routed to the main lobby entrance.
  • Visiting hours are from 8 am to 12 pm and 3 to 7 pm daily.

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Natchaug Hospital

Mansfield campus

ENTRANCES

  • All visitors, volunteers, and vendors are required to use the main entrance as the sole entry point to the hospital.

VISITORS

Journey House

VISITORS

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Rushford

VISITORS

Rushford at Middletown Intensive Treatment Program

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonehaven

  • Visiting hours are suspended.
  • See general visitor restrictions here.

Rushford at Stonegate/Rushford Academy

  • Visiting hours are suspended.
  • See general visitor restrictions here.

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St. Vincent's Medical Center

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

VISITORS

  • See general visitor restrictions here.

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Windham Hospital

ENTRANCES

OPEN: Main Entrance
OPEN: Emergency Department is open 24/7 to patients and visitors of ED patients.
CLOSED: All other entrances

VISITORS

  • See general visitor restrictions here.
  • Visiting hours are 12 pm to 8 pm, 7 days a week

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Questions about the coronavirus? Need Emotional Support?
 

Sometimes people need a bit of emotional support. You can get that assistance any time of day or night by calling 1.833.621.0600, Hartford HealthCare’s Community Care Center hotline. Experts from our Behavioral Health Network are available to help with managing feelings and emotions, mental health concerns, substance use issues, and any medical issues and concerns about COVID-19. They may also help schedule follow up appointments, if needed.

Learn more at hhcbehavioralhealth.org/support


Not feeling well? Schedule a Virtual Visit
 

Virtual Health, also known as telehealth or telemedicine, is a convenient option for many patients and a variety of conditions. Hartford HealthCare is committed to keeping our patients and providers connected now and in the future.

Learn more at hartfordhealthcare.org/virtualhealth

Coronavirus/COVID-19