Keeping You Safe During COVID-19

Your safety is our top concern. We’ve taken extra precautions so you can be safe and feel confident when you visit Hartford HealthCare.

 
 

COVID-19, the new coronavirus, has affected the lives of all of us. During this unprecedented time, Hartford HealthCare is doing everything possible to protect the people and communities we serve. Our 30,000 colleagues have one goal: to be ready, prepared and safe during this pandemic. We know you may have questions or concerns, so we are investing expertise and resources to make sure you have the information you need -- when you need to know it.

 

Testing

Testing

We offer drive-through testing in 8 convenient locations across the state, with more on the way.

  • This service allows anyone to be tested safely, without leaving their vehicles.
  • The test is performed by our highly-trained colleagues outfitted in protective clothing, including a gown, goggles, mask and gloves.
  • We offer same-day, on-site evaluation and testing at our urgent care centers throughout Connecticut.
  • We offer tests for adults and children of all ages, when accompanied by a parent or legal guardian.
  • Find a testing location nearest to you, and for more information, visit hartfordhealthcare.org/testing.

Visitors must wear masksMasks and Hand Sanitizer

  • Please wear a facemask at all times when at a Hartford HealthCare site. Please try to bring your own facemask; but if you don’t have one, we will provide one for you.
  • Hand hygiene is essential for all HHC colleagues, patients and guests. Sanitizing stations with effective alcohol-based germ-killing products are available.

In-Person Appointments

  • Before your scheduled appointment, we’ll ask you questions about your health and any symptoms you might be experiencing.
  • We’ll encourage you to use (or create) a MyChartPLUS account so you can complete pre-visit questionnaires beforehand and save time waiting during your visit.
  • We’ll remind you to wear a mask or face covering when you arrive, or we’ll provide one for you.
  • Our Hartford HealthCare Medical Group physicians offer in-person, on phone and virtual visits — whichever is right for you. Just call your doctor’s office directly, or dial 1.855.300.6933.

I have or need an appointment with a healthcare provider, but I don’t want to actually visit an office.Virtual Health

Our vision at Hartford HealthCare is to be the most trusted for personalized coordinated care. Part of that is making sure you get the highest quality care when and where you need it.

  • Many of our providers are now offering virtual visits. This means that with the convenience of a mobile device, tablet or computer, you can connect with your doctor and rest assured there is no disruption in your healthcare.
  • It’s important to understand that video visits may not always be a good fit for all healthcare visits. Your provider will suggest when a video visit might be a good option for you, although you always have the option of scheduling an in-person visit.
  • For more information on Virtual Health, visit hartfordhealthcare.org/VirtuaHealth.

Surgeries & Procedures

  • Patients scheduled for surgeries or other medical procedures will be tested for COVID-19 three to five days prior to their procedure or hospitalization, as appropriate.
  • For outpatient procedures, you and your escort will both go through the screening process and have your temperatures checked when you enter the facility.
  • If you both screen negative, you will both enter with masks and your escort may be able to wait in areas that have been modified.
  • For inpatient procedures, both patient and escort are screened and if negative, you are both able to enter with a mask.
  • Retest policy for pre-procedure patients, specifically those patients who have previously tested positive for COVID.
    • 0-3 months: As long as patients are asymptomatic for at least 10 days after a positive test result, you can proceed with the procedure without retesting. If the patient is immunosuppressed, then they will need to wait 21 days from the last symptom. No retesting is required for either group.
    • >3 months: The patient will need to be retested; only one test is needed.

In Our Hospitals

We take pride in delivering the highest quality of care to our patients. We are open, we are safe and we are ready for you.

Cleaning

  • We’ve increased the cleaning frequency for all high touch surface areas (counters, door knobs, bedside tables, call bell, bed rail) with EPA-approved disinfectant.
  • We do a complete cleaning in between each patient, and we clean and disinfect all patient care equipment (wheelchairs, blood pressure cuffs, pulse oximeters, etc.) after each use.

Visitor Restrictions

Here are the overall visitor guidelines:

  • When you enter the hospital, you’ll be screened for signs of illness — such as fever or symptoms associated with COVID-19.
  • Visitors who have symptoms or are ill may not visit, so we can keep patients safe. If you are sick, please call your doctor.
  • Visitors must be age 16 or older.
  • You will need to wear a facemask at all times when in the hospital. Please try to bring your own facemask; but if you don’t have one, we will provide one for you.
  • Please practice physical distancing — maintaining a distance of 6 feet or more between other individuals.
  • Please wash your hands; hand sanitizing stations and hand-wash are available.
  • Patients with disabilities who receive care at a Hartford HealthCare hospital may have a designated support person present with them to support their disability needs.
  • See information about dropping-off personal items for patients.

What if someone I know has a real medical emergency, like a heart attack or stroke?Emergency Care

  • Don’t ignore signs of a heart attack, stroke, cancer or other serious medical conditions. Hartford HealthCare's nine emergency departments are ready to help you, safely and promptly, with dedicated areas for non-COVID patients.
  • All patients are screened for COVID-19 symptoms. Patients who are suspected of having the coronavirus are cared for in special areas of the ER to separate them from other patients.
  • You will be provided a mask.
  • Your exam room will have been thoroughly cleaned and disinfected according to all state and federal guidelines.
  • Special cleaning is conducted 24 hours per day on high-touch surfaces such as hand rails, door handles, and other such areas.
  • Social distancing has been implemented in waiting rooms.
  • Chairs are disinfected in between patients.
  • All staff’s temperatures are taken daily and respiratory symptoms monitored.
  • Visitation is limited in order to protect patients and staff.

Community Care Center

Behavioral Health

  • Our Behavioral Health clinicians offer in-person, on phone and virtual visits — whichever is right for you.
  • It’s a stressful time, and it’s normal to need emotional or behavioral health support. That’s why the Hartford HealthCare Behavioral Health Network has a number for people to call, 24/7. To request a call back, call 1.833.621.0600.

Hartford HealthCare at Work

We work with employers of all sizes to develop comprehensive workplace strategies, including developing infection prevention and employee safety, providing employee testing solutions, training contact tracers, and supporting employee wellness by connecting them to the care they need — in person or virtually. Learn more >>

Campus Care

Through Campus Care, Hartford HealthCare has already partnered with teams, colleges, universities, high schools and private academies. Services have led to the safe and sustained operation of academic institutions, benefiting thousands of students, athletes and staff. Learn more >>

Safety Support Program

Hartford HealthCare’s COVID Safety Support Program makes our many COVID resources easily available. Call 1.888.860.COVID, anytime.


For More Information

For more tips on preventing COVID-19 if you’re sick, click here.

For frequently asked questions regarding COVID-19, click here.

To find local resources, visit Connections that Matter.

Coronavirus/COVID-19