A message from Hartford HealthCare’s CEO

Jeff FlaksAt Hartford HealthCare, we are prepared, we are safe and we are ready.

I hope you and your loved ones are staying safe and healthy.

Thanks to you — your caution, care and sacrifices — we’re seeing a steady decline in COVID-19 hospitalizations across Connecticut. That is one major factor in the governor’s decision to begin slowly phasing in a “re-opening” as soon as May 20.

I am so proud of my Hartford HealthCare colleagues — their heroism and resilience. Their tireless response — focused, rapid and deliberate — is a sign that out of this crisis, an even better model for healthcare will emerge. We don’t desire to simply return to “back to normal.” We seek care that is “better than normal” — a health system that is more equitable, more convenient, more engaging and more prepared.

With continued and enhanced safety practices, Hartford HealthCare is planning to emerge from this phase of the pandemic — cautiously, carefully and safely.

Your safety and that of your loved ones is our absolute highest priority. We’ve created this two-page graphic to help you understand our safety practices.

Here is some information about Hartford HealthCare’s intense efforts to continue providing and expanding safe services for you at this time: 

What you can expect at our care locations

  • Employees are screened for symptoms and undergo temperature checks each time they enter our facilities, and are tested as appropriate. Masks at work are mandatory.
  • Hospitalized patients who have tested positive for COVID-19 are cared for safely in medical units and ICUs. We provide facemasks for all patients.
  • Visitation continues to be limited to prevent the spread of the virus. We thank you for understanding as we care for your loved ones.
  • When visitors are permitted, they are required to wear a mask, which we gladly provide.
  • Facilities are frequently cleaned and disinfected under our enhanced and extensive cleaning schedule that uses highly effective, environmentally responsible cleaning supplies.

Emergency care

  • Please: Never delay emergency care — your life could depend on it! During the pandemic, there has been a sharp decline nationwide in people seeking care for heart conditions and stroke in particular. These and other conditions do not get better on their own. Seek emergency care when you need it. We are ready to help you safely and promptly.
  • Hartford HealthCare’s nine emergency departments continue to provide exceptional — and exceptionally safe — care. You can learn more about emergency services here.

Surgical procedures

  • We are starting to reschedule some surgeries that had been postponed, and we are reaching out to patients about visits and appointments for routine care that had been put on pause.
  • We are undertaking this in a deliberate and careful manner, and we ask for your understanding as we manage this transition — with safety as our guiding principle.
  • If you are coming to one of our locations for a medical procedure, you will be tested for COVID-19 prior to your scheduled procedure.
  • The day you arrive for your procedure, you will be screened for symptoms, including taking your temperature.
  • To keep everyone safe, we are working to control the flow of people in and out of our facilities. We appreciate your help in this effort.

Seeing your doctor

  • If you need care, please call your doctor’s office first, or dial 855.330.6933 and we will help you reach a doctor to schedule appointments for chronic conditions, illnesses and minor injuries.
  • Your Hartford HealthCare Medical Group provider will determine whether an in-person, phone of virtual visit is right for you.

COVID-19 testing

  • It’s never been easier to get a COVID-19 test at one of our growing number of drive-through locations across the state. Tests are also available for children ages 12 and older with a parent or guardian. Visit hartfordhealthcare.org/testing to learn how.

Our 30,000 Hartford HealthCare colleagues stand together, safely providing care and protecting your health and well-being — always. It’s my privilege to share this video, of Sophia Sopczneski, RN, a Hartford HealthCare critical care nurse. Her heartfelt message depicts our colleagues’ deep commitment and compassion:

At Hartford HealthCare, we work to earn your trust every day. It is our great privilege to serve you — at this time, and always.

Please stay safe and be well.

Jeffrey A. Flaks
President and Chief Executive Officer
Hartford HealthCare

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Questions about the coronavirus? Need Emotional Support?

Sometimes people need a bit of emotional support. You can get that assistance any time of day or night by calling 1.833.621.0600, Hartford HealthCare’s Community Care Center hotline. Experts from our Behavioral Health Network are available to help with managing feelings and emotions, mental health concerns, substance use issues, and any medical issues and concerns about COVID-19. They may also help schedule follow up appointments, if needed.

Learn more at hhcbehavioralhealth.org/support

Not feeling well? Schedule a Virtual Visit

Virtual Health, also known as telehealth or telemedicine, is a convenient option for many patients and a variety of conditions. Hartford HealthCare is committed to keeping our patients and providers connected now and in the future.

Learn more at hartfordhealthcare.org/virtualhealth