Integrated Care Partners Appoints Management Staff to Further Organization’s Goals

June 11, 2013 | By Hartford HealthCare

As part of Hartford HealthCare’s (HHC’s) transformation in the new world of health care, HHC created Integrated Care Partners (ICP), a physician-led organization of private-practice and HHC-employed physicians focused on improving the overall health of the communities we serve. Preventing chronic disease and better management of chronic illnesses leads to higher-quality and more cost-effective care, which benefits patients, employers and insurers who want the most value from their health care dollars. ICP brings together physicians to work with one another and with hospitals and other institutions to meet the demand for high-value care.

Last November, Dr. James P. Cardon, a cardiologist in private practice for 23 years, was named HHC executive vice president and chief clinical integration officer. ICP was established in early 2013, and Dr. Cardon became its CEO. Over the past few months, Dr. Cardon and the board, which includes nine practicing physicians among its 15 members, have very thoughtfully put together a management team to handle the organization’s operations.

Meet the team:

Debra Hayes:
A 20-year veteran of the health care industry in Massachusetts, Debra Hayes has been appointed vice president and chief operating officer with responsibility for management and administrative services; maximizing physician performance as an accountable care organization; developing ICP’s organizational infrastructure; negotiating physician and facility managed-care contracts, risk arrangements and pay-for-performance contracts; managing the operations and the financial performance of members; and staffing and support.

Before coming to HHC, Debra was an independent consultant, assisting provider hospital organizations with clinical integration and developing and negotiating risk-sharing arrangements with health plans. Prior to that, she spent four years as a senior consultant at the Massachusetts Healthcare Exchange, developing the exchange to meet the regulations established by health care reform. She also was responsible for overseeing the relationships between the state and the Medicare Managed Care organizations and successfully negotiated contracts to provide health insurance to uninsured Massachusetts residents. Previously, she spent 10 years at Tufts Health Plan in Waltham, Mass., as director of contracting and performance management with oversight of all commercial and Medicare contracting, budget development and strategic planning for a subset of the organization’s physician and hospital network. Debra has an undergraduate degree in accounting from Westfield State University and a master’s degree in business administration with a concentration in health care from Suffolk University in Boston.

Steve Godfrey:
Negotiating contracts with health plans and other organizations that pay ICP members appropriately for care and helping ICP transition from a fee-for-service to a value-based payment model is critical. Steve Godfrey, vice president of HHC Decision Support and Analytics for the past 18 months, has been named ICP vice president of Payer Relations and Contracting with responsibility for developing long-term relationships with health plans as well as contracts aligned with ICP’s goal of physician-driven, value-based care.

In his former HHC role, Steve developed strategies to address the growing need for better data and analytics across the system – which are required by health care reform and central to HHC’s vision of coordinated patient care. Prior to that work, he spent 27 years in managed care, contracting on both the provider and payer sides. Most recently, Steve was vice president of Payer Relations at the Hospital of Central Connecticut. Before that, his positions included director of contracting for the Northeast Region of Kaiser Permanente and director of provider services at Community Health Care Plan. Steve’s academic background includes a bachelor’s degree from Duke University and a master’s degree in management (health policy concentration) from the Heller School at Brandeis University.

Tracy King:
Tracy has been appointed director of Clinical Integration with responsibility for implementing clinical integration across HHC, including working with the ICP Initiatives Committee on developing quality standards for participating physicians, overseeing data collection and analysis of physician performance relative to the quality standards, and coaching physicians for improvement. Her duties also include managing care-coordination teams that will help patients meet self-care goals and move seamlessly from one level of care to another. Tracy will work to transition existing care teams associated with specific communities to a system-wide care team with common care-management tools and practices.

Tracy has more than 25 years of health care management experience and continues to serve as executive director of the Hartford Physician Hospital Organization. Her past experience includes director of clinical integration and contracting for HHC; senior manager, Health Care Division, Deloitte & Touche Consulting Group, Philadelphia; visiting research faculty and consultant, Hadassah Medical School/JDC-Brookdale Institute, Jerusalem, Israel; and associate vice president, Pennsylvania Hospital, Philadelphia. Tracy earned her bachelor’s degree at Princeton University and an MBA with a concentration in finance and health economics at the Stanford Graduate School of Business.

Trudi McKenna:
Trudi has been appointed director of Finance and Administration with responsibility for ensuring alignment of ICP projects and programs with HHC’s strategy and business-growth goals, including HHC’s transformation from a fee-for-service business model to a value-based model. Trudi manages and coordinates the ICP Board of Directors meetings, as well as HHC relationships with providers and physician enrollment in ICP. She also serves as a liaison to Hartford HealthCare Medical Group and to HHC’s accountable care organization regarding financial and operational performance. In addition, she is responsible for building collaborative relationships with physician, regional and system leaders to enhance the strength of ICP’s initiatives to improve health care and achieve the highest levels of quality, access and affordability.

Previously, Trudi served as HHC director of Integration under Tom Marchozzi, HHC chief financial officer. She has more than 20 years of experience as a financial professional, ranging from banking to health care. She has a Bachelor of Science in finance from the University of South Florida College of Business Administration and a Master of Arts in art history from Temple University.

Sharon Goulet:
Sharon is the executive assistant to Dr. Cardon with more than 25 years of administrative and medical office experience at Connecticut Children's Medical Center, the Institute of Living, Clinical Lab Partners and Hartford Hospital. She is integral to the clinical integration team's growth and success, providing administrative support, team communication and event planning. Additionally, Sharon is responsible for the coordination and preparation of ICP Board of Directors and the Clinical Integration Advisory Committee meetings.

Please join me in wishing the staff well in their new positions.


Dr. James Cardon
CEO, Integrated Care Partners
HHC Executive Vice President and Chief Clinical Integration Officer

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