Hartford HealthCare Rehabilitation Network

The Hartford HealthCare Rehabilitation Network (HHCRN), formerly Eastern Rehabilitation Network, was founded in 1995. HHCRN partners with other organizations to provide leadership in meeting programming and/or financial goals. We also form strategic partnerships with physician groups, hospitals, skilled nursing facilities, school systems and other quality providers to offer services throughout the continuum and into the community.

HHCRN builds upon the strengths of the partnering organization by offering an array of services. When a partner has new rehabilitation services under consideration, HHCRN will:

  • conduct an analysis
  • assist in developing a pro forma and budget
  • make space and equipment recommendations.

For a partner's ongoing services, HHCRN's expertise includes:

  • management services
  • clinical staffing
  • billing and collections expertise
  • clinical program development and program standards
  • policy and procedure development.

HHCRN tracks and apprises its partners on regulatory/legislative changes that may impact the delivery of rehabilitation services.

Partner organizations may chose to participate in HHCRN's outcomes reporting system, one of the largest databases in the nation for outpatient care. HHCRN has also established a data comparison system to track clinical operations in the acute care, home care and outpatient settings. The information gleaned from participation in one or both of these programs provides important benchmarks from which quality management strategies are developed.   

A challenge in today's healthcare marketplace is the recruitment and retention of qualified employees. HHCRN has staff dedicated to these functions and shares candidate information and recruitment strategies with its partners. Additionally, HHCRN is committed to education of its staff and offers over 150 hours of educational programming per year. These opportunities are made available to partners' staffs.

To meet each organization's goals, HHCRN works collaboratively to customize each rehabilitation service agreement and develops contracts that are mutually beneficial to the contracting entity and HHCRN.

HHCRN's consultative and management services deliverables include:

  • quality management strategies
  • data comparison system
  • outpatient rehabilitation outcomes system
  • financial planning – fiscal review, pro formas, budgeting, reimbursement profiles
  • space planning
  • equipment recommendations
  • clinical operations analysis
  • clinical program and standards development
  • ongoing management
  • staffing
  • staff development         
  • marketing analysis and support
  • billing and collections guidance
  • policy and procedure development
  • regulatory tracking/adherence
  • recruitment and retention strategies

Collaboration with HHCRN has resulted in partners' successes with enhanced patient outcomes, growth of the referral base via strengthened physician and community relationships, increased profitability, and improved operations.

Fast Facts

CEO: Rita Parisi
Patient care visits: 406,737 (in-network)
Managed locations: 57 (view a map of our service area)
Employees: 467
Operating revenue: $15.6 million (managed services organization only)


  • Implemented new management and/or consultative contracts for rehabilitation with Carteret General Hospital in North Carolina, Southington Care Center, The Hospital of Central Connecticut (HOCC) and Hospital for Special Care. Also collaborated with VNA HealthCare to integrate HOCC home care therapists.
  • Jefferson House staff received survey results of 100 percent in excellent category for quality of physical therapy and occupational services.
  • Hartford Hospital Rehabilitation Network opened 15th outpatient clinic, a collaborative initiative with The Hartt School of the University of Hartford; and a concussion clinic to serve area student athletes.
  • Hartford Hospital Rehabilitation Network outpatient clinics received threeyear accreditation from the Commission on Accreditation of Rehabilitation Facilities.
  • Received full risk-sharing incentive from ConnectiCare for reaching patient satisfaction, outcome and efficiency targets for 2011 in pay-for-performance.
  • Outpatient scheduling and electronic medical records implemented in all Rehabilitation Network locations.
  • Promoted Windham Hospital as Center of Excellence for orthopedics at symposium. Windham also reactivated its student program.
  • Transitioned occupational health services to The Hospital of Central Connecticut Rehabilitation Network, an HOCC-owned practice.


Hartford HealthCare Rehabilitation Network
181 Patricia M. Genova Drive
Newington CT 06111
(860) 696-2500

For additional information contact

Chris Carlin, MBA, OTR/L, ATC
Vice President, Rehabilitation Contract Division
Phone: (860) 573-8231
Fax: (860) 696-2525

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