Coordinated Quality Care

Mission: To improve the health and healing of the people and communities we serve.

Vision: To be nationally respected for excellence in patient care and most trusted for personalized coordinated care.

Hartford HealthCare (HHC) aspires to be the next generation of integrated health systems, marked by strong patient focus, heightened efficiency, consistent quality performance and open, collaborative sharing of best practices. It is dedicated to providing patients with an exceptional, coordinated care experience and a single, high standard of service. A hallmark of HHC's vision is to strengthen access to care close to home for patients by enhancing local healthcare delivery capabilities. In addition, HHC aims to create a culture and organizational structure where clinical care, education and research are supported to bring the latest technology and discoveries, clinical excellence and innovation to the patient and community.

HHC's partners include a tertiary-care teaching hospital, an acute-care community teaching hospital, an acute care hospital & trauma center, two community hospitals, two regional behavior health centers, a statewide clinical laboratory operation, a large primary care physician practice group, a regional home care system and a physical therapy and rehabilitation network. (download "Facts & Figures" for Hartford HealthCare)

Our Values

HHC's vision of excellence and leadership is driven by its core values, which are shared by all members of Hartford HealthCare. These are: Caring, Safety, Excellence and Integrity.

CARING: We Do the Kind Thing
Every Hartford HealthCare staff member touches the lives of the patients and families in our care. We treat those we serve and each other with kindness and compassion and strive to better understand and respond to the needs of a diverse community.

SAFETY: We Do the Safe Thing
Patients and families have placed their lives and health in our hands. At Hartford HealthCare our first priority - and the rule of medicine - is to protect them from harm. We believe that maintaining the highest safety standards is critical to delivering high-quality care and that a safe workplace protects us all.

EXCELLENCE: We Do the Best Thing
In Hartford HealthCare, only the best will do. We work as a team to bring experience, advanced technology and best practices to bear in providing the highest-quality care for our patients and families. We devote ourselves to continuous improvement, excellence, professionalism and innovation in our work.

INTEGRITY: We Do the Right Thing
Our actions tell the world what Hartford HealthCare is and what we stand for. We act ethically and responsibly in everything we do and hold ourselves accountable for our behavior. We bring respect, openness and honesty to our encounters with patients, families and coworkers and support the well-being of the communities we serve.

Code of Conduct

Our values drive our daily work actions. Things like truth, compassionate care and treating individuals with respect and dignity are the basis for our value system. Our Code of Conduct is an important part of our values. They spell out the expectations for how Hartford HealthCare employees conduct themselves in the work place, with all parties. (download Hartford HealthCare's "Code of Conduct")

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